Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gladys Quintanilla

Arlington,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Collections Specialist

Flagship Credit Acceptance
09.2023 - Current
  • Review and monitor delinquent accounts daily, and maintains losses at or below established guidelines for assigned job duties Receive incoming calls and make outbound collection calls to encourage payments and cure outstanding past-due account balances to avoid further delinquency.
  • Utilizes all available methods, including online systems and other resources, to perform skip trace work to establish contact with account holders to avoid repossession or locate collateral.
  • Accurately document all account activities and pertinent information to include, but not limited to, verifications and demographic changes
  • Take action on accounts needing additional attention. Seek manager approval as needed.
  • Assist other related departments as required by business needs.
  • Ensure compliance with Flagship’s policies, procedures, safety, state, and federal laws, regulations, and standards.

Loan Advisor

DriveTime Automotive Group Inc.
11.2020 - 05.2023
  • Provide excellent customer service to customers who need assistance in meeting their contract obligations due to unexpected financial obligations
  • Contact or attempt contact with customers who are delinquent
  • Collect past due payments and negotiate payment plans while maintaining positive relationship with customers
  • Maintain positive working relationships with the Loan Servicing team
  • Meet or exceed production goals
  • Performs other related duties as assigned

Call Center Collections Representative/ Recovery Agent

CMI Group
02.2019 - 11.2020
  • Help assist customers in resolving their past due bills
  • Responsible for negotiating payment arrangements on past due amounts with a sense of urgency and set deadlines
  • Preserve and enhance our clients brand and reputation by maintaining high customer service and empathetic focus to our collection approach

Bilingual Administrative Assistant/Receptionist

Acupuncture & Integrative Medical Center
11.2017 - 02.2019
  • Maintaining the work area clean and disinfected
  • Taking phone calls and set up appointments
  • Assisting patients
  • Scheduling and other duties required to run an office
  • Updating records
  • Explaining procedures

Customer Service/Pet Care/Cashier

PetSmart Charities
11.2015 - 12.2016
  • Provide service to customers both in-store and via phone
  • Sales Associate
  • Cashier
  • Provide accurate information to aid customers with selections
  • Inventory stocking and pricing
  • Maintain livestock environments
  • Ensure health and safety of livestock

Cashier /Customer Service

Fiesta Mart LLC
06.2013 - 06.2014
  • Greeted Customers
  • Cashier
  • Pricing stock
  • Various tasks as assigned

Education

High School Diploma -

Macarthur High School
Irving, TX
2015

Skills

  • Customer Service
  • Bilingual (English/Spanish)
  • Appointment Scheduling
  • Basic Office Skills

Timeline

Collections Specialist

Flagship Credit Acceptance
09.2023 - Current

Loan Advisor

DriveTime Automotive Group Inc.
11.2020 - 05.2023

Call Center Collections Representative/ Recovery Agent

CMI Group
02.2019 - 11.2020

Bilingual Administrative Assistant/Receptionist

Acupuncture & Integrative Medical Center
11.2017 - 02.2019

Customer Service/Pet Care/Cashier

PetSmart Charities
11.2015 - 12.2016

Cashier /Customer Service

Fiesta Mart LLC
06.2013 - 06.2014

High School Diploma -

Macarthur High School

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Gladys Quintanilla