GLADYS RAMOS
Miami,FL
Summary
Knowledgeable Store Manager with robust background in managing store operations. Successfully led teams, optimized processes, and enhanced customer satisfaction. Demonstrated effective problem-solving and strong leadership skills.
Overview
9
9
years of professional experience
Work History
Store Manager of Operations
Etam Paris
09.2024 - Current
- Increased sales by +35% comperate to last year.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Manager
Lacoste
06.2023 - 08.2024
- Recruiting and training staff to deliver outstanding customer service
- Developed high performance team
- Handle weekly schedule according to payroll policies
- Motivate sales associates to improve morale, performance, and store revenue
- Analyze marketing information and translated it into strategic on sales floor
- Supervised day-to-day operations to meet performance, quality and service expectations.
Supervisor
Adidas
06.2022 - 05.2023
- Delegated tasks to team members according to individual strengths
- Set performance goals for staff members and helped teams meet important deadlines
- Organized workflow tasks to prevent downtime and production gaps
- Received product deliveries and moved materials to designated workplace locations
- Worked closely with upper management to develop strategies for improving operational efficiency within the department
Assistant Manager
Bath and Body Works
07.2019 - 02.2022
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Organized company merchandise and displays to increase brand awareness and product sales
Supervisor
Bath and Body Works
05.2018 - 07.2019
- Worked closely with upper management to develop strategies for improving operational efficiency within the department
- Developed innovative strategies to maximize organizational efficiency
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
Sales Lead
Bath & Body Works
10.2015 - 05.2018
- Provided excellent customer service by addressing customer inquiries in a timely manner
- Collaborated with team members to ensure timely completion of tasks and projects
- Ensured compliance with company rules and regulations related to sales operations
Education
Bachelor of Science (B.S.) - Marketing & Advertising
University of Commercial Sciences
Nicaragua, US06.2012
High School Diploma -
Bautista Masaya
06.2008
Skills
- Staff Development
- Time Management
- Key Performance Indicators (KPIs)
- Customer Service and Satisfaction
- Performance Tracking and Evaluations
- Sales and Marketing
- Merchandising
- Recruitment and hiring
- Relationship building and management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Store Manager of Operations
Etam Paris
09.2024 - Current
Assistant Manager
Lacoste
06.2023 - 08.2024
Supervisor
Adidas
06.2022 - 05.2023
Assistant Manager
Bath and Body Works
07.2019 - 02.2022
Supervisor
Bath and Body Works
05.2018 - 07.2019
Sales Lead
Bath & Body Works
10.2015 - 05.2018
High School Diploma -
Bautista Masaya
Bachelor of Science (B.S.) - Marketing & Advertising
University of Commercial Sciences
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