Gladys Rivera
Milwaukee
Summary
Dedicated and detail-oriented Phlebotomist with strong venipuncture skills and a focus on patient comfort, accuracy, and safety. Experienced in collecting, labeling, and processing blood specimens while following strict OSHA, HIPAA, and laboratory standards. Known for professionalism, compassion, and maintaining high-quality patient care in fast-paced environments.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
Work History
Bilingual Patient Services Phlebotomist
Wisconsin Diagnostic Laboratories
04.2019 - Current
- Perform blood collection procedures including venipuncture, heel stick, and capillary technique for all age groups
- Accession, centrifuge, and package specimens for transport according to protocol
- Conduct order verification, patient identification, and data entry into EMR systems
- Provide clear patient instructions for urine, stool, and other collections
- Ensure infection control and safety procedures are followed in all phlebotomy functions
- Maintain clean, stocked workstations and build patient trust with excellent care and communication
Health Aide
CDI Head Start
12.2017 - 08.2018
- Assisted with initial application and enrollment for 0-3 programs
- Performed internal audits and monitored files for health and safety compliance
- Scheduled appointments and handled inbound/outbound calls
Health Aide
Guadalupe Head Start Center
01.2010 - 01.2018
- Conducted lead, hemoglobin, hearing, vision, and BMI screenings for children ages birth to 36 months
- Partnered with families and specialists during home visits to support new parents
- Maintained up-to-date health records and coordinated with WIC and other partners
- Educated parents on health topics during monthly meetings
- Participated in the Health Advisory Committee to improve program outcomes
Teacher Aide
Guadalupe Infant and Toddler Center
01.2001 - 01.2003
- Assisted in activity planning, event coordination, and clerical duties for infants and toddlers
Veterinary Assistant
AltaView, Tuckaway, and St. Paul Veterinary Clinics
01.1999 - 01.2000
- Supported veterinarians with injections, x-rays, and specimen collection
- Managed administrative tasks and advised clients on animal care
Education
Phlebotomy Certification -
NPCE
06.2025 - 07.2027
Bilingual Medical Interpreter -
Milwaukee Achiever Literacy Services
Certified Medical Assistant -
Certification of Completion -
Carlson Travel Academy
Associate Degree -
Concordia University
Skills
- Venipuncture
- EKGs
- Injections
- IV Insertion
- Lab Processing
- X-ray
- EMR Systems
- Data Entry
- Scheduling
- Billing & Invoicing
- Internal Auditing
- Compliance Monitoring
- Health Screenings
- Proficiency Testing
- Safety Protocols
- Patient Education
- Team Collaboration
- Communication
- Cultural Sensitivity
- blood collection
- infection control
- EMR data entry
- patient identification
- specimen handling
- customer service
- health compliance
- Laboratory procedures understanding
- Proper labeling
- Health and safety
- Pediatric phlebotomy
- Order of draw
- Geriatric phlebotomy
Languages
Bilingual – English & Spanish
Timeline
Phlebotomy Certification -
NPCE
06.2025 - 07.2027
Bilingual Patient Services Phlebotomist
Wisconsin Diagnostic Laboratories
04.2019 - Current
Health Aide
CDI Head Start
12.2017 - 08.2018
Health Aide
Guadalupe Head Start Center
01.2010 - 01.2018
Teacher Aide
Guadalupe Infant and Toddler Center
01.2001 - 01.2003
Veterinary Assistant
AltaView, Tuckaway, and St. Paul Veterinary Clinics
01.1999 - 01.2000
Bilingual Medical Interpreter -
Milwaukee Achiever Literacy Services
Certified Medical Assistant -
Certification of Completion -
Carlson Travel Academy
Associate Degree -
Concordia University