Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gladys Roy

Summary

Enthusiastic job seeker willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Willing and eager to learn new skills in most job fields. Currently learning German to broaden communication skills.

Overview

14
14
years of professional experience

Work History

Overnight Stocker

Walmart
06.2021 - Current
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Stocked designated items on shelves, end caps and displays.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.

Overnight Associate

Byrne Dairy
10.2019 - 06.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed strong rapport with customers and created positive impression of business.

Sales Associate

Speedway Gas Station
10.2017 - 03.2019
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.

Server

Donna's Restaurant
09.2016 - 10.2017
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.

Customer Service Representative

Sitel
01.2016 - 08.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Addressed customer account discrepancies and concerns.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Overnight Stock Associate

Target
10.2011 - 01.2016
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Unloaded arriving product stock and moved to store display areas.
  • Checked aisles for spills to complete quick clean-up.

Education

Associate of Arts - Liberal Arts And Sciences

Corning Community College
Corning

High School Diploma -

Horseheads High School
Horseheads, NY
06-2010

Skills

  • Cardboard compacting
  • Load sorting
  • Stock replenishment
  • Customer service
  • Reading comprehension
  • Problem-solving
  • Typing proficiency
  • Learning German, Currently at Basic level

Languages

English
Native or Bilingual
German
Elementary
ASL
Elementary

Timeline

Overnight Stocker

Walmart
06.2021 - Current

Overnight Associate

Byrne Dairy
10.2019 - 06.2021

Sales Associate

Speedway Gas Station
10.2017 - 03.2019

Server

Donna's Restaurant
09.2016 - 10.2017

Customer Service Representative

Sitel
01.2016 - 08.2016

Overnight Stock Associate

Target
10.2011 - 01.2016

Associate of Arts - Liberal Arts And Sciences

Corning Community College

High School Diploma -

Horseheads High School

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