Gladys Stocks
Washington,DC
Summary
Reliable and upbeat sales professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Showroom Sales Associate
Choice Flooring
12.2022 - Current
- Established rapport with clients, leading to an increase in return customers and referrals.
- Increased showroom sales by providing exceptional customer service and product knowledge.
- Developed strong relationships with suppliers, negotiating better pricing options for the company and its customers.
- Participated in ongoing training sessions, increasing product knowledge and enhancing sales techniques.
- Assisted customers with financing options when necessary, expediting the sales process while ensuring affordability for all parties involved.
Associate Experience Zone Lead
Amazon Fresh
01.2022 - 12.2022
- On-boarded 60 new associates within a two-week period, ensuring all paperwork and initial training was completed in a timely fashion
- Improved team productivity by streamlining processes and implementing efficient task management.
- Led zone-wide initiatives for continuous improvement, fostering collaboration among diverse teams.
- Collaborated with other Zone Leads in regional meetings to share best practices and industry trends that impact business operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Office Manager
4BES Residential Services
11.2018 - 12.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Front Desk Concierge
Admiral Security Services
10.2017 - 10.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by tenants.
- Maintained accurate and up-to-date records of visitors information.
Education
ASSOCIATE OF ARTS - FASHION MERCHANDISING
Southern New Hampshire University
09.2016
Skills
Goal-oriented mindset
Sales strategy development
Brand Awareness
Effective negotiation
Product Knowledge Expertise
Cross-selling proficiency
Attention to Detail
Strong Communication and Interpersonal Skills
Positive Customer Engagement
Relationship Building
Building Customer Loyalty
Meeting Sales Goals
Personal Information
Title: Experienced Customer Service Leader
Timeline
Showroom Sales Associate
Choice Flooring
12.2022 - Current
Associate Experience Zone Lead
Amazon Fresh
01.2022 - 12.2022
Office Manager
4BES Residential Services
11.2018 - 12.2021
Front Desk Concierge
Admiral Security Services
10.2017 - 10.2018
ASSOCIATE OF ARTS - FASHION MERCHANDISING
Southern New Hampshire University
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