Gladys Suarez
Dedham,MA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hardworking and reliable manager with strong ability in management . Offering dedication and efficiency . Highly organized, proactive and punctual with team-oriented mentality.
Overview
15
15
years of professional experience
Work History
Uber Driver
Uber Eats
Dedham, MA
01.2023 - Current
- Greeted customers and provided them with information about the rideshare service.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Navigated routes using GPS systems for efficient delivery of passengers.
Store Manager
Dunkin' Donuts
Dedham, MA
05.2009 - Current
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Recruited, trained and managed a team of 20+ employees.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Organized merchandise displays according to seasonal promotions or special events.
- Ensured all safety protocols were followed at all times by staff members.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Built and maintained strong working relationships with team members.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised cash drawer balances and deposits of store receipts.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prepared and submitted nightly bank deposits.
- Prepared employee performance appraisals, providing actionable feedback.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Sales Associate Supervisor
TJX Companies
Dedham, MA
05.2011 - 05.2015
- Supervised and trained sales associates in customer service, product knowledge, sales techniques, and store policies.
Education
Business Administration - Business Administration
O&M University
Dominican Republic 03-2007
High School Diploma -
Santos Domingo High School
Dominican Republic 01-2001
Dunkin’brand University
Massachusetts Skills
- Customer Engagement
- Communication
- Time Management
- Customer Service
- Local knowledge
- Efficiency and Time Management
- Traffic Laws and Regulations
- Safe Driving Practices
- Active Listening
- Effective communication skills
Timeline
Uber Driver
Uber Eats
01.2023 - Current
Sales Associate Supervisor
TJX Companies
05.2011 - 05.2015
Store Manager
Dunkin' Donuts
05.2009 - Current
Business Administration - Business Administration
O&M University
High School Diploma -
Santos Domingo High School
Dunkin’brand University