Summary
Overview
Work History
Education
Skills
References
Timeline
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Gladys Williams

Kansas City,MO

Summary

Dynamic medical receptionist with extensive experience at Belton VA Outpatient Clinic, excelling in customer service and interdisciplinary collaboration. Proven ability to manage patient records and streamline appointment scheduling, enhancing operational efficiency. Skilled in data entry and problem-solving, ensuring high-quality patient care and satisfaction.

Overview

16
16
years of professional experience

Work History

MEDICAL RECEPTIONIST

Belton VA Outpatient Clinic
Belton, MO
03.2023 - Current
  • Serve as key point of contact for patients in person, by phone and by email
  • Collaborate with the entire medical team to support great patient care
  • Schedule appointments and manage clinic grids
  • Retrieve health, medication and laboratory records as requested for patients
  • Request medical records from and otherwise communicate with non-VA institutions

MEDICAL RECEPTIONIST

Neurosurgery of South KC
Overland Park, KS
07.2021 - 03.2023
  • Same as Belton VA Outpatient Clinic
  • Verified insurance and collected co-pays from patients
  • Entered charges, payments, and balances into billing software

IMMIGRATION CARD TECHNICIAN

LSI Logistics Systems Inc
Lee's Summit, MO
07.2018 - 04.2020
  • Processed permanent resident cards for immigration
  • Calibrated printing machines and monitored production environment
  • Documented quality control project requirements

MEDICATION PACKAGING TECHNICIAN

Merck Animal Health
De Soto, KS
03.2017 - 04.2018
  • Packaged drug products in compliance with rigorous specifications
  • Performed quality control, documentation, and equipment maintenance

PACKAGING TECHNICIAN

Catalent Pharma Solutions
Kansas City, MO
09.2014 - 10.2016
  • Same as Merck Animal Health

IMMIGRATION CLERK

Serco
Lee's Summit, MO
10.2009 - 06.2014
  • Verified files and uploaded to national data base
  • Sorted and delivered files to and from Government Officers and Adjudicators

Education

Associate of Science Degree -

Vatterott College
Kansas City, MO
09.2008

Skills

  • Customer service communication
  • Problem solving
  • Records management
  • Data entry
  • Team collaboration
  • Medical terminology

References

Available Upon Request

Timeline

MEDICAL RECEPTIONIST

Belton VA Outpatient Clinic
03.2023 - Current

MEDICAL RECEPTIONIST

Neurosurgery of South KC
07.2021 - 03.2023

IMMIGRATION CARD TECHNICIAN

LSI Logistics Systems Inc
07.2018 - 04.2020

MEDICATION PACKAGING TECHNICIAN

Merck Animal Health
03.2017 - 04.2018

PACKAGING TECHNICIAN

Catalent Pharma Solutions
09.2014 - 10.2016

IMMIGRATION CLERK

Serco
10.2009 - 06.2014

Associate of Science Degree -

Vatterott College
Gladys Williams