Gladys Emanuella Kiwiya
Kolwezi,Lualaba
Summary
Results-driven Entrepreneur and travel professional with 13 years of experience, including 5 years as a travel agent and 5 years as a director of a travel agency. Proven record of accomplishment of exceeding customer expectations, building strong relationships, and driving business growth.
Innovative leader with proven track record in driving organizational success. Skilled in strategic planning, operational excellence, and cultivating high-performing teams. Strong emphasis on collaboration, adaptability, and achieving measurable results. Adept at navigating complex challenges and fostering culture of continuous improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Founding Director
Xiana Travels
06.2020 - Current
- Led the agency’s strategic direction, driving business growth and profitability.
- Managed a team of travel agents, providing coaching, training, and support.
- Developed and implemented marketing strategies to increase brand awareness and attract new clients.
- Fostered strong relationships with suppliers, partners, and industry stakeholders.
- Established strategic partnerships with travel providers to enhance service offerings.
- Directed operational strategies to improve customer satisfaction and streamline processes.
Founding Director
Xiana Boutique
12.2020 - Current
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Monitored key business risks and established risk management procedures.
- Directed operational strategies to improve customer satisfaction and streamline processes.
Travel Agent
Jeffery Travels Agency
09.2015 - 02.2020
- Planned and booked travel arrangements for clients, including flights, hotels, and activities.
- Developed and maintained strong relationships with clients, vendors, and partners.
- Utilized industry-leading technology to research and book travel arrangements efficiently.
- Consistently met or exceeded sales targets and customer satisfaction goals.
- Developed customized travel itineraries based on client preferences and budget constraints.
- Coordinated logistics for group travel, ensuring seamless transportation and accommodation arrangements.
Administrative and Financial Secretary
Agence Congolaise des Grands Travaux, ACGT
09.2013 - 12.2014
- Managed financial records and documentation to ensure compliance with organizational policies.
- Coordinated budget preparation and monitoring to support project funding requirements.
- Oversaw invoicing processes, ensuring timely and accurate billing for services rendered.
- Streamlined financial reporting procedures, enhancing accuracy and efficiency in data management.
- Developed strategies for cost control, contributing to improved resource allocation within projects.
Financial Inter
RawBank
12.2010 - 12.2012
- Assisted in analyzing financial data to support strategic decision-making processes.
- Collaborated with teams to prepare comprehensive reports on market trends and performance metrics.
- Conducted research on investment opportunities to aid in portfolio management strategies.
- Supported senior analysts in evaluating financial statements for compliance and risk assessment.
- Prepared presentations summarizing analytical findings for executive review and decision-making sessions.
- Increased financial accuracy by assisting in the preparation of monthly financial reports and reconciliations.
Education
Bachelor of Science - Economics and Management: Marketing Option
University of Lubumbashi
Lubumbashi, DR Congo01.2012
Skills
- Leadership and management: Proven ability to lead and manage teams, drive business growth, and achieve strategic objectives
- Travel Planning and Booking: Expertise in planning and booking travel arrangements, including flights, hotels, and activities
- Customer Service: Strong communication and interpersonal skills, with a focus on delivering exceptional customer experiences
- Industry Knowledge: In-depth knowledge of the travel industry, including trends, destinations, and suppliers
- Technology: Proficient in industry-leading travel technology, including GDS systems and online booking platforms
- Organizational growth
- Customer relations
- Strategic visioning
- Adaptability and resilience
- Ethics and integrity
- Budget planning
- Human resources management
- Marketing expertise
Accomplishments
- Increased agency revenue by 25%, through effective leadership and strategic planning.
- Developed and Implemented successful marketing strategies, resulting in a 50% increase in new clients.
- Consistently met or exceeded sales targets, resulting in significant revenue growth for the agency.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Recognized as a top-performing agent, receiving awards and recognition within the agency.
Affiliations
- Travel Institute: Member since 2015
- ARC: Member since 2018
Certification
- Certified Travel Associate (CTA), Travel Institute (2015)
- State diploma in mathematics and Physics, CS Malkia wa Amani (2000 to 2006)
- Primary school Certificate, CS Malkia wa Amani (1994 to 2000)
Languages
French
Full Professional
English
Full Professional
Swahili
Native or Bilingual
lingala
Native or Bilingual
Timeline
Founding Director
Xiana Boutique
12.2020 - Current
Founding Director
Xiana Travels
06.2020 - Current
Travel Agent
Jeffery Travels Agency
09.2015 - 02.2020
Administrative and Financial Secretary
Agence Congolaise des Grands Travaux, ACGT
09.2013 - 12.2014
Financial Inter
RawBank
12.2010 - 12.2012
Bachelor of Science - Economics and Management: Marketing Option
University of Lubumbashi
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