Gleachy M. Pascual
Accokeek,USA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Paraprofessional
Prince Georges County Public School System
10.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
Front desk/Call Center
Pediatrics Associate of Alexandria
09.2021 - 04.2023
- Greet and check in patients and collect personal medical and insurance information
- Schedule, reschedule and verify patients appointments
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
- Use ECW software to manage patient confidentiality as required by HIPAA and clinic
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Restaurant Team member - Server
Grace’s Mandarin Restaurant
01.2016 - 01.2020
- Management of time to ensure professional dining experience
- Communicate with employees and management for assistance and team related activities
- Developed relationships with customers to facilitate stable work experience
- Performed tasks to create an organized atmosphere
- Resolved all issues in a professional manner
- Adapted to different computer systems and programs
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Restaurant Team member - Server
KOBE Japanese Restaurant
01.2010 - 01.2015
- Greeted patrons and answered questions regarding the menu
- Cleaned restaurant’s premises before starting and after closing
- Counted and received the bill of food and beverages and took payment from the patrons
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Education
Medical Assistant -
High School Diploma -
03-1997
Skills
- Customer service
- Menu knowledge
- Order management
- Station setup and breakdown
- Sales skills
- Customer-focused
- Solution-oriented
- Fast-paced work environment
- Clear communication
- Mathematics skills
- Written communication
- Flexible scheduling
- Behavior management
Timeline
Paraprofessional - Prince Georges County Public School System
10.2023 - Current
Front desk/Call Center - Pediatrics Associate of Alexandria
09.2021 - 04.2023
Restaurant Team member - Server - Grace’s Mandarin Restaurant
01.2016 - 01.2020
Restaurant Team member - Server - KOBE Japanese Restaurant
01.2010 - 01.2015
Ashworth College - Medical Assistant,
Mayon High School - High School Diploma,
Additional Capabilities
- Customer-focused and solution-oriented
- Able to perform well in a fast-paced work environment
- Demonstrated ability to converse clearly and proficiently with customers and coworkers
- Good mathematics and written communication skills
- Ability to work a flexible schedule and weekends
Key Strengths And Skills
- Highly skilled in delivering outstanding service by greeting and serving customers
- Ability to learn the menu to answer questions and remember details regarding orders
- Knowledgeable about the restaurants’ menus, food and beverage items and other products
- Proven record of setting-up station and breakdown of side work
- Well-versed in suggesting additional items to customers
Key Strengths And Skills
- Highly skilled in delivering outstanding service by greeting and serving customers
- Ability to learn the menu to answer questions and remember details regarding orders
- Knowledgeable about the restaurants’ menus, food and beverage items and other products
- Proven record of setting-up station and breakdown of side work
- Well-versed in suggesting additional items to customers
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