Gledisa Laska
Lakewood,OH
Summary
Currently a Sophomore at Cleveland State University, pursuing a Bachelor’s of Business Administration in Marketing and a minor in Economics at Monte Ahuja College of Business. With a proven track record at Taza Lebanese Grill, I excel in delivering exceptional customer service and fostering team collaboration. Expert in hospitality service, I adeptly manage high-volume environments, ensuring guest satisfaction. My skills in POS systems and inventory management highlight my ability to blend technical and interpersonal abilities for peak performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Taza Lebanese Grill
10.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Caretaker
Hyland
07.2022 - 08.2024
• Ensured optimal functionality of cleaning equipment through regular maintenance.
• Conducted routine disinfection of high-touch surfaces, including doorknobs and countertops.
• Managed inventory by restocking various cleaning supplies as needed.
Education
Bachelor’s Of Business Administration - Marketing
Cleveland State University
Cleveland, OHLakewood Highschool
Lakewood, OH05.2023
Skills
- Communication
- Creativity
- Interpersonal Skills
- Social Media Marketing
- Learning Agility
- Hospitality service expertise
- Team collaboration
- Customer Service
Accomplishments
• Honors Program
• Tau Sigma National Honor Society
• Dean’s List
Certification
• Customer Service and Sales Specialist - (2023)
• Microsoft Office Specialist: PowerPoint Associate (PowerPoint and PowerPoint 2019) - (2024)
Volunteer Experience
GiGi’s Playhouse Inc. - Down Syndrome Achievement Centers
Help to Others (H2O)
Languages
Albanian
Native or Bilingual
English
Native or Bilingual
Italian
Elementary
Timeline
Server
Taza Lebanese Grill
10.2024 - Current
Caretaker
Hyland
07.2022 - 08.2024
Bachelor’s Of Business Administration - Marketing
Cleveland State University
Lakewood Highschool
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