Glen Brown
Garland,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
35
35
years of professional experience
Work History
Owner/Operator Barber Shop
Studio 54 Texas Barbers
03.2013 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Night Store Manager
Home Depot
01.2004 - 06.2013
- Managed and oversaw daily store operations.
- Mentored new employees in company policies, best practices, and job-specific tasks to promote fast acclimation to the role.
- Optimized staff scheduling to ensure adequate coverage during peak hours and reduce overtime costs.
- Provided exceptional customer service, assisting shoppers in locating products, answering questions, and offering recommendations when needed.
- Oversaw the efficient unloading of delivery trucks, verifying accuracy of shipments and ensuring proper storage of products.
- Monitored daily cash handling procedures, ensuring accuracy in transactions and minimizing discrepancies.
- Reduced shrinkage rates through diligent monitoring of security cameras, implementing loss prevention strategies, and conducting thorough inventory audits.
Assistant Store Manager
Grocery Outlet
01.2003 - 01.2004
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Grocery Director
Tom Thumb Grocery Store
08.2000 - 01.2003
- Oversaw operations of dry groceries,frozen, dairy, and night crew departments.
- Managed daily operations while overseeing multiple departments to foster increased productivity.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Department Manager
HEB Grocery Store
06.1989 - 10.1999
- Grocery store career began as a produce clerk.
- Rapidly advancing to Deli assistant manager, moved to Market department and, Seafood department to Seafood department manager.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
Education
No Degree - Elementary Education
Northeast University
Monroe, LANo Degree - Computer Science
Tyler Junior College
Tyler, TXSkills
Operations Management
Documentation And Reporting
Hiring
Business Planning
Staff Training and Development
Strong Work Ethic
Customer-Oriented
Dependable and reliable
Timeline
Owner/Operator Barber Shop
Studio 54 Texas Barbers
03.2013 - Current
Night Store Manager
Home Depot
01.2004 - 06.2013
Assistant Store Manager
Grocery Outlet
01.2003 - 01.2004
Grocery Director
Tom Thumb Grocery Store
08.2000 - 01.2003
Department Manager
HEB Grocery Store
06.1989 - 10.1999
No Degree - Elementary Education
Northeast University
No Degree - Computer Science
Tyler Junior College
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