Glen Burkett
Summary
Dedicated Security Officer with a focus on team collaboration and problem-solving. Known for effectively managing security protocols and enhancing customer satisfaction through proactive measures and detailed reporting.
Overview
8
8
years of professional experience
Work History
Security Officer
Tachi Palace Hotel & Casino
Lemoore, California
01.2022 - Current
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored premises and recorded activity in daily officer reports.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Identified suspicious activity to determine appropriate response.
- Responded to alarms and conducted investigations as required.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Maintained high levels of alertness throughout shifts.
- Collaborated effectively with team members to ensure safety and security of all personnel and guests.
Support Manager
Walmart
Hanford, California
03.2018 - 01.2022
- Fostered positive and inclusive team culture for support staff.
- Monitored customer service performance metrics and identified areas for improvement.
- Developed strategies for handling difficult situations encountered during interactions with customers.
- Implemented solutions to resolve complex customer issues and enhance overall satisfaction.
- Provided ongoing training to maintain productivity and effectiveness of staff.
Education
High School Diploma -
Lemoore High School
Lemoore, CA06-2017
Skills
- Report writing
- Patrol procedures
- Emergency response
- Surveillance monitoring
- Investigation techniques
- Security management
Timeline
Security Officer
Tachi Palace Hotel & Casino
01.2022 - Current
Support Manager
Walmart
03.2018 - 01.2022
High School Diploma -
Lemoore High School