Glen Dexter
Schenectady,NY
Summary
I have always enjoyed fixing things. So being a technician was a good fit. As time went on I found that helping people in my community meant more. I worked in the community I lived in for almost 30 Years. Having the trust of them means everything. I have found that integrity and honesty is the most important aspect of being a service writer/manager. It takes time to develop that. Showing empathy and concern means a lot but to live it is the import part of that process.
When my customer base says they trust me and are willing to do repairs as I suggest is everything. I know how hard that is to gain and so easy to lose. I have found that being personable but not to engaging works. Bringing some humor can deescalate situations. Automotive repair can be so stressful to people. When they know they have good people to help...that alone is huge. I would like to bring my skills to another repair facility.
Having worked 60 hours a week for many years has been at times exhausting. With that it does show a strong work ethic. I do not like to just stand around. Accomplishing any and all tasks is what I feel you need to do as an employee.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Manager
High Mills Garage
06.2022 - Current
- Oversaw daily operations, ensuring efficient workflow across all service areas.
- Developed and implemented training programs for new staff, enhancing team performance.
- Managed inventory levels, optimizing supply chain processes to reduce costs.
- Analyzed customer feedback to improve service standards and overall satisfaction.
- Coordinated scheduling and staffing to meet fluctuating demand effectively.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Automotive Technician
Gil's Garage
10.1996 - 06.2022
- Diagnosed and repaired automotive systems, ensuring optimal vehicle performance.
- Conducted routine maintenance services to enhance vehicle reliability and safety.
- Utilized diagnostic tools for troubleshooting complex electrical and mechanical issues.
- Mentored junior technicians on advanced repair techniques and best practices.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Performed safety and emissions inspections.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Customized vehicles to owner specifications, enhancing driving experience.
Education
High School Diploma -
Berne-Knox-Westerlo Central School
Berne,NY06-1982
Skills
As a technician I excelled in under car care Excelling in brake diagnostics I also was proficient in doing custom exhaust on many types of vehicles Doing all types of chassis and suspension work Having 37 years on the floor doing this has allowed me to be able to teach many technicians multiple secret tips on how to repair vehicles in a very timely manor I have taught many young technicians in my career including kids from the local school Many who were troubled kids trying to find their way I always tried to mentor them as best as possible in the hope of guiding them to be better men It was one of my most cherished memories
Certification
I did not go to school for automotive repair. Everything was learned on the floor. I was fortunate to work with great people.
I was able to become an ASE master technician with my L1 certification. Even though I did not do a lot of drivability I have a good sense of how it all works. That has worked well for me as a manager.
Timeline
Manager
High Mills Garage
06.2022 - Current
Automotive Technician
Gil's Garage
10.1996 - 06.2022
High School Diploma -
Berne-Knox-Westerlo Central School