CurrentAssistant Store Manager
Lowes Home Improvment
02.2010
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Created and maintained safe and secure work environments for employees
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Analyzed customer feedback and implemented strategies to improve customer experience
- Developed and maintained strong relationships with vendors to facilitate timely product delivery
- Trained new employees on proper protocols and customer service standards
- Interacted well with customers to build connections and nurture relationships
- Trained and guided team members to maintain high productivity and performance metrics
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.