Glen Hood
Bristow
Summary
Experienced Multi-Unit Manager with comprehensive background in overseeing multiple locations simultaneously. Strengths include strategic planning, team leadership and operational management, all aimed at enhancing business performance. Consistently successful in improving operational efficiency, reducing costs and boosting revenue through hands-on management and targeted decision-making. Demonstrates ability to build strong relationships with employees for improved morale and productivity.
Overview
21
21
years of professional experience
Work History
MULTI Unit manager
Starbucks Coffee Company
03.2020 - Current
- Led staffing efforts for 20+ stores, forecasting needs and recruiting hourly workers to ensure optimal workforce availability.
- Analyzed sales data to identify trends, enabling strategic adjustments that resulted in noticeable gains in monthly revenue.
- Trained and mentored ten externally hired leaders and helped them to prepare for taking over their own locations.
- Mentored staff to cultivate a supportive team environment, enhancing morale and contributing to operational efficiency.
- Facilitated meetings for audiences ranging from 1 to 1000, effectively communicating key initiatives and fostering engagement.
- Promoted initiatives through multiple platforms on social media as a brand ambassador
District Manager TLA
Starbucks Coffee Company
03.2020 - 10.2020
- Spearheaded performance improvement initiatives, achieving marked gains in customer satisfaction by enhancing service protocols across multiple locations.
- Managed $18M portfolio, motivating leaders to achieve significant results
- Led 240-member team with 12 direct reports, enhancing customer experience by 19.8%
- Orchestrated cross-functional training programs, strengthening team dynamics and boosting partner engagement within the district.
- Opened new location, streamlining operations and ensuring compliance with safety protocols.
- Analyzed operational metrics to identify process inefficiencies, leading to streamlined workflows and improved store performance.
- Developed managers' skills through strategic questioning, enhancing decision-making and team effectiveness.
- Fostered culture of continuous feedback, empowering partners to voice concerns and enhance workplace atmosphere.
- Collaborated on HR accountability and maintained store environments efficiently
Store Manager
Starbucks Coffee Company
03.2005 - 01.2020
- Led store operations, driving sales growth and improving customer satisfaction through team training and engagement.
- Managed multi-unit operations, aligning teams and establishing operational standards.
- Guided 8 partners to Store Manager roles, fostering leadership growth.
- Led district certification course, advancing leaders from hourly to salary positions.
- Facilitated bi-weekly and monthly calls, nurturing leadership skills across the area.
- Coordinated cross-functional teams to implement operational standards, streamlining processes and aligning team efforts.
Education
Masters of Leadership & Management -
Arizona State University Thunderbird School of Management
08.2026
Organizational Leadership - Project Management
Arizona State University
12.2024
Skills
- Project Management
- Operations management
- Financial Analysis
- Process improvement
- Data analysis
- Sales growth
- Change Management
- Leadership
- Team Building
- Conflict Resolution
- Decision Making
- Problem Solving
- Mentoring
- Employee training
- Staff Development
- Employee engagement
- Operations management
Awards And Acknowledgements
- District 732 Manager of the Quarter (Q3 2018)
- District 732 Manager of the Quarter (Q4 2019)
- District Manager Time Limited Assignment-District 732 (03/01/20-10/01/20)
- Area 78 Q3FY20 District Manager Of The Quarter (2021)
- Area 78 Q3FY22 Store Manager Of The Quarter (2022)
- Area 78 Q4FY24 Store Manager Of The Quarter (2024)
Timeline
MULTI Unit manager
Starbucks Coffee Company
03.2020 - Current
District Manager TLA
Starbucks Coffee Company
03.2020 - 10.2020
Store Manager
Starbucks Coffee Company
03.2005 - 01.2020
Masters of Leadership & Management -
Arizona State University Thunderbird School of Management
Organizational Leadership - Project Management
Arizona State University