GLEN IVORY
Moreno Valley,CA
Summary
Expert in scaling multi-site distribution operations, leading teams of over 1,500 in high-pressure environments. Achievements include a 76% reduction in OSHA recordables and a year-over-year performance boost to 142%. Proven success in fostering leadership cultures that enhance engagement and develop award-winning management teams.
Overview
23
23
years of professional experience
Work History
Director, Distribution, Multi-site
HD SUPPLY
Los Angeles, CA
01.2025 - Current
- Oversee operations for a Southern California campus with five distribution centers and three cross-dock locations, totaling more than 3.7 million square feet.
- Led 53 managers and supervisors across operations, transportation, maintenance, and inventory control to drive performance.
- Supported customers through management of network's second-largest driver fleet, operating over 125 daily routes.
- Improved campus effectiveness from 79% to 86% year-over-year.
- Applied Agile and 5S methods, resulting in enhanced campus performance.
- Reduced year-over-year associate injuries from 38 OSHA recordables to a projected 6.
- Increased leadership eNPS score from 31 to 42 year-over-year.
Senior Director
LOWE'S
Perris, CA
01.2021 - 01.2025
- Directed operations supporting 147 Lowe's stores across 5 states the second-highest store count in the company.
- Led 75 managers and supervisors overseeing 1,485+ hourly associates, managing $477M in inventory and 30,000 SKUs.
- Managed P&L accountability across transportation, HR, operations, maintenance, inventory, and planning to ensure financial health and operational efficiency.
- Achieved company's Excellence Award for Q2, Q3, and Q4 2024 by meeting safety, budget, and engagement goals, and earned Building Excellence Award in 2023/2024 for outstanding operational contributions.
- Boosted performance effectiveness from 104% to 126% in Q3 and Q4 2024, and to 142% in Q2 2024 through targeted operational enhancements.
- Increased Leadership Index score from 69% to 84% through operational changes that raised engagement 21 points to 88%.
- Maintained 99.79% inventory accuracy and 99.91% compliance with receiving and inventory control procedures, supporting exceptional eCommerce distribution.
- Maintained a 473-day accident-free record, delivering $650,000 in cost savings from lower ORR.
- Reduced OSHA recordables by 76% (from 34 to 8) by implementing safety culture improvements.
- Served on the General Manager Council, contributing to a $4.6 million reduction in network-wide detention charges.
- Implemented Lean practices to increase performance by 50% and reduce downtime in INB Operations.
- Named Runner-Up for Manager of the Year.
General Manager, Multi-Site
MCLANE CO.
San Bernardino, CA
01.2018 - 01.2021
- Directed operations for 2 automated distribution centers totaling 1.5M sq ft, serving 1,500+ convenience and big box stores across Southern California and neighboring states.
- Led 1,200 team members and 35 direct reports, managing $1.5B in annual sales.
- Achieved a 2.1% performance increase and secured the #1 ranking among 26 distribution centers by implementing Lean practices as well as optimizing scheduling.
- Exceeded sales goal by $1.5 million in February 2021.
- Collaborated with VP of Distribution and Division President to align operational strategies.
- Benchmarked peer facilities to identify and address efficiency gaps, enhancing operational performance.
- Directed efforts that resulted in Building of the Month recognition in February 2021.
General Manager, Multi-Site
FROZEN FOOD EXPRESS
Anaheim/Ontario, CA
01.2014 - 01.2018
- Managed a $128 million Tru-Hard budget for the leading LTL temperature control carrier.
- Oversaw daily operations of four facilities and led over 330 employees.
- Directed multi-site terminals and teams in operations and sales across NV, CA, AZ, and UT.
- Achieved #1 company ranking for on-time service (99.97%), delivering $103K in cost savings by reducing penalties and rework.
- Increased PPMH 24% (from 7,520 to 9,300) and tonnage 10% (1B/OB to 1.1 million) by driving performance accountability and implementing performance standard.
- Led the Ontario facility to win the Most Improved Facility award in 2016 and transformed the Anaheim location, the second largest, into the top-performing facility nationwide.
- Increased sales revenue by 18% year-over-year and expanded sales territory by 10%.
Operations Manager
WALGREENS
Perris, CA
01.2010 - 01.2014
- Managed daily operations for a 24/7 distribution center, including shipping, receiving, picking, packing, and inventory.
- Led 8 supervisors and 650 hourly associates in a 500,000 square foot warehouse.
- Increased picking and packing performance from 87.3% to 95.62% within three months by enhancing operations and implementing Agile workflow adjustments.
- Achieving 5% to 9.5% performance improvements by decreasing travel time, optimizing staffing, and applying 5S principles across all operational areas.
Operations Manager
THE HOME DEPOT
Redlands, CA
01.2004 - 01.2010
- Managed 8 supervisors/managers and 130+ hourly team members across shipping, receiving, and processing in a 677K sq ft distribution center, meeting a 72-hour store delivery mandate.
- Received the Circle of Excellence for Shipping in 2011 for reducing shipping error rates below 1%.
- Maintained quality service by establishing process, safety, and business planning standards.
Education
Bachelor of Arts - Marketing
NEW MEXICO HIGHLANDS UNIVERSITY
Las Vegas, NMGreen Belt - Lean Six Sigma
Commercial Driver's License Class A -
Skills
- Distribution Center Operations
- Multi-Site Operations
- WMS/TMS Platforms
- Warehouse Automation
- Distribution Network Design
- Operational Analytics
- Demand forecasting
- Budget Management
- Cost optimization
- Efficiency Improvement
- KPI Development
- Lean Six Sigma (Green Belt)
- 5S Implementation
- Continuous Improvement
- Agile management
- Team development
- ERP Systems
- Blue Yonder (JDA)
- Fleet management
- Strategic Planning
Personal Information
Title: Director of Operations
Skills
ERP Systems, Blue Yonder (JDA), Asana, Data Studio, WMS/TMS Platforms, Warehouse Automation, STAR Methodology, Distribution Network Design, Multi-Site Operations, Budget Management ($477M+), Demand Planning & Forecasting, Cost Per Unit Optimization, Distribution Center Operations, Transportation & Fleet Management, Lean Six Sigma (Green Belt), Continuous Improvement, 5S Implementation, Efficiency Improvement, Benchmark Analysis, KPI Development, Quality Assurance, Safety Management (OSHA), Regulatory Compliance, Team Building & Development, Strategic Planning, Agile Project Management
Timeline
Director, Distribution, Multi-site
HD SUPPLY
01.2025 - Current
Senior Director
LOWE'S
01.2021 - 01.2025
General Manager, Multi-Site
MCLANE CO.
01.2018 - 01.2021
General Manager, Multi-Site
FROZEN FOOD EXPRESS
01.2014 - 01.2018
Operations Manager
WALGREENS
01.2010 - 01.2014
Operations Manager
THE HOME DEPOT
01.2004 - 01.2010
Bachelor of Arts - Marketing
NEW MEXICO HIGHLANDS UNIVERSITY