Glen King
Whites Creek,TN
Summary
Dynamic manager with extensive experience at Martin Oak Ridge Funeral Home, excelling in customer service and team leadership. Achieved significant operational efficiency through strategic planning and effective problem-solving. Proven track record in enhancing client satisfaction and fostering strong relationships, while implementing innovative marketing strategies to drive business growth.
Knowledgeable product sales with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
42
42
years of professional experience
Work History
Manager
Oak Lawn Funeral Home
Sparta, TN
06.2025 - 06.2026
- Coordinated funeral service arrangements, ensuring compliance with family requests and regulations.
- Assisted in managing staff schedules to maintain efficient operations during peak times.
- Implemented inventory management processes for funeral supplies, enhancing organization and accessibility.
- Developed training materials for new team members, fostering understanding of policies and procedures.
- Facilitated communication between families and staff, addressing concerns with empathy and professionalism.
- Oversaw maintenance of facilities, ensuring a respectful environment for grieving families.
- Researched local vendors to negotiate pricing for funeral services, optimizing cost-effectiveness.
- Analyzed client feedback to improve service delivery and enhance overall customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Owner/Manager
Martin Oak Ridge Funeral Home
Oak Ridge, TN
10.2001 - 10.2010
- Managed daily operations of funeral home, ensuring smooth workflow and high standards of service.
- Coordinated funeral arrangements, providing compassionate support to families during difficult times.
- Developed relationships with local organizations to enhance community outreach initiatives.
- Oversaw compliance with regulatory requirements, ensuring all practices adhered to legal standards.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Expanded business into new markets, cond
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Supervised daily operations to ensure compassionate service delivery to families.
- Managed inventory of funeral supplies and maintained equipment functionality.
- Trained staff on customer service protocols and operational procedures.
- Assisted families with pre-planning funeral arrangements and provided emotional support.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Owner/Manager
Martin Oak Ridge Funeral Home
Oak Ridge, TN
10.2001 - 10.2010
- Implemented efficient scheduling for services and staff assignments to optimize resource usage.
- Trained new staff on operational procedures and customer service best practices.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Conducted regular assessments of services offered, identifying areas for improvement and innovation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed daily operations of funeral home, ensuring smooth workflow and high standards of service.
- Assisted in recruiting, hiring and training of team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Area Manager of Operations
The Lowen Group
Knoxville, TN
07.1994 - 10.2001
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement strategic initiatives and improve service delivery.
- Developed training programs to mentor staff in best practices and operational standards.
- Analyzed performance metrics to identify trends and drive continuous improvement initiatives.
- Oversaw budgeting processes, ensuring alignment with organizational financial targets and operational needs.
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Evaluated vendor proposals critically in order to select the most cost-effective options without compromising quality or service.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Implemented safety protocols to maintain a secure work environment for employees and customers.
- Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
- Optimized staff scheduling by analyzing workload requirements, reducing labor costs without sacrificing service quality or employee satisfaction.
- Improved employee productivity through effective training programs and performance evaluations.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Traveled to over 15 locations per week to manage each store and perform reviews of individual managers and employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Manager
Martin Oak Ridge Funeral Home
Oak Ridge, TN
01.1987 - 07.1994
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
- Developed training materials for new team members, fostering understanding of policies and procedures.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Apprentice Funeral Director
Bianchi Funeral Homes
Harlan, KY
11.1984 - 12.1986
- Facilitated funeral services by coordinating logistics and ensuring compliance with legal requirements.
- Assisted families in selecting caskets and urns, providing compassionate support during planning processes.
- Managed preparation of deceased for viewing, maintaining high standards of care and presentation.
- Oversaw daily operations, mentoring junior staff on best practices in service delivery and client interaction.
- Supported bereaved families during difficult moments by offering emotional care throughout the entire process from service planning till after-service follow-up calls or visits.
- Facilitated viewings and visitations by preparing the deceased''s appearance according to family requests while adhering to safety guidelines.
- Assisted in embalming procedures under supervision to preserve bodies according to industry standards and family wishes.
- Prepared paperwork efficiently for legal requirements such as death certificates, burial permits, insurance claims, and veteran benefits.
- Assisted in maintaining company records, such as client files, ensuring that documents were up-to-date and easily accessible for staff members.
- Collaborated with the funeral director to ensure smooth and efficient operation of daily services, resulting in positive feedback from clients.
- Contributed to a professional team atmosphere by maintaining strong communication with colleagues during all aspects of the funeral process.
- Maintained a clean and welcoming visitation area, allowing families to grieve and remember their loved ones in a comforting space.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Secured and filed burial permits and made funeral arrangements.
- Communicated with insurance companies to secure death benefits for payment of services.
- Drafted and published 3-5 obituaries per week on behalf of families served.
- Maintained accurate records of funeral arrangements and services for compliance and family reference.
Education
High School Diploma -
Sevier County High School
SeviervilleAssociate of Arts - Communications
Lee (College) University
Cleveland, TNAssociate of Arts - Radio And Television Broadcasting
Cleveland State Community College
Cleveland, TNSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Customer relationship management (CRM)
- Marketing
- Computer skills
- Attention to detail
- Problem-solving
- Professional and courteous
Timeline
Manager
Oak Lawn Funeral Home
06.2025 - 06.2026
Owner/Manager
Martin Oak Ridge Funeral Home
10.2001 - 10.2010
Owner/Manager
Martin Oak Ridge Funeral Home
10.2001 - 10.2010
Area Manager of Operations
The Lowen Group
07.1994 - 10.2001
Manager
Martin Oak Ridge Funeral Home
01.1987 - 07.1994
Apprentice Funeral Director
Bianchi Funeral Homes
11.1984 - 12.1986
High School Diploma -
Sevier County High School
Associate of Arts - Communications
Lee (College) University
Associate of Arts - Radio And Television Broadcasting
Cleveland State Community College