Summary
Work History
Skills
Overview
GLEN PUERTO

GLEN PUERTO

INFORMATION TECHNICIAN SYSTEM SPECIALIST
Spring Valley,CA

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Several years experience in patching, hotfixes, diagnostic, cybersecurity, GPO, and configuration management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Information Technology Technician

UIS NAVY
San Diego, Ca
10.2001 - 11.2021
  • Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Tested new software and hardware prior to deployment.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Monitored system performance to identify potential issues.
  • Created user accounts and assigned permissions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Diagnosed and troubleshot hardware, software and network issues.

Skills

    Network administration

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Overview

20
20
years of professional experience

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GLEN PUERTOINFORMATION TECHNICIAN SYSTEM SPECIALIST