Glen Ramirez

Enterprise SaaS platform generating $718M in annual revenue. Lead global revenue operations responsible for billing, cash application, collections, and order-to-cash infrastructure across multiple business units. Manage a 36-person global team supporting subscription billing and accounts receivable operations.

• Built and scaled global revenue operations organization, separating billing, cash application, and collections from revenue accounting to establish dedicated operational finance function.
• Delivered significant working capital improvements: >60-day past due balances reduced 13% YoY, total past due balances reduced 22% YoY, and bad debt expense reduced 22% YoY.
• Led enterprise Order-to-Cash system architecture implementation integrating Salesforce → Zuora Billing → Zuora Revenue → NetSuite ERP.
• Directed global workforce transformation, transitioning billing and AR operations to strategic partner Genpact, implementing SOPs and cross-training teams to eliminate operational single points of failure.
• Designed and implemented CECL-aligned credit risk framework supporting AR reserve calculations and financial reporting transparency.
• Developed executive KPI dashboards to track AR performance, bad debt trends, and key account risk across enterprise.

Private software and services company generating ~$75M in annual revenue. Directed finance, accounting, tax compliance, and financial reporting across five international legal entities during a period of organizational scaling and change-of-control preparation.

• Implemented a data-driven financial management framework including corporate scorecards and Monthly Business Reviews to track operational performance and growth initiatives.
• Designed residual profit split transfer pricing methodology across global entities supporting international tax compliance.
• Resolved three years of corporate tax filings in United States, United Kingdom, and Australia, ensuring compliance and minimizing potential penalties.
• Led balance sheet remediation initiative, achieving reconciliation of all accounts with audit-ready documentation for stakeholder review.
• Finalized ASC 606 revenue recognition documentation and management-to-statutory adjustments, ensuring adherence to GAAP standards.

Implemented Avalara tax engine integrated with Zuora to automate global VAT and sales tax compliance.

Global SaaS software company generating ~$35M in annual revenue. Led international accounting organization responsible for financial reporting, compliance, and treasury operations.

• Managed global accounting team responsible for consolidated financial reporting and international compliance.
• Directed annual audit and tax engagements across domestic and international entities.
• Developed weekly cash flow forecasting and sensitivity analysis to maintain financial liquidity and support operational planning.
• Led enhancements to Zuora billing platform capabilities including credit memo processing, lockbox integration, and automated cash application.
• Designed automated credit card decline recovery system restricting software access until payment resolution, eliminating manual intervention and improving subscription revenue recovery.

• Led Revenue Accounting and Accounts Receivable teams to optimize processes for SaaS and software licensing revenue streams.
• Ensured compliance with ASC 605 revenue recognition standards, including license vs. support allocation and VSOE testing.
• Collaborated with Legal and Sales leadership to analyze customer contracts, ensuring compliance with accounting standards.
• Oversaw deferred revenue waterfalls and tracked AR KPIs to enhance financial reporting and improve working capital management.

• Prepared monthly reporting packages and monitored debt covenant compliance for private equity stakeholders.
• Managed accounting team responsible for financial reporting, general ledger integrity, and balance sheet reconciliations.
• Streamlined workflows reducing team size from seven to four, delivering $300K in annual cost savings.
• Led relocation and restructuring of accounting organization from Los Angeles to Boulder.