Glen Simonds
Brooklyn Park,MN
Summary
I have worked in Sales and Customer Service for over 25 years.
I also worked as a Help Desk Technician for years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
24
24
years of professional experience
Work History
Corporate Assistant 2
O'Reilly Auto Parts
6610 W Broadway Brooklyn Park, MN,55428-2124
03.2017 - Current
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites
- Screened individuals and prevented passage of prohibited articles into restricted areas
- Reported suspicious activities and persons to law enforcement
customer support
ONLINE BANKER | US BANK
05.2015 - 11.2016
- And IT services to customers
- Assisted users in navigating US bank website and services
- In addition, reset user passwords and assisted in tech support.
- Built strong relationships with field operations team to support business development opportunities and improve service
- Collected customer information and analyzed customer needs to recommend potential products or services
- Managed customer service effectiveness by monitoring performance and assessing metrics
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
- Supervised 12 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention
- Offered free products or services to pacify irate or unsatisfied customers
INBOUND SALES TEAM LEAD
COMCAST
12.2002 - 08.2014
- Lead a group of 15 Inbound Sales Associates assisting customers creating and set up accounts pertaining to internet, phone and cable services
- Was hand selected to work on a special project in the area of customer retention in areas of the country with high customer turnover rate.
Education
Comcast University courses (leadership, Writing Skills, Communications) -
Minneapolis Community College GED
CEB Certification – US BANK - undefined
2016
Skills
- Customer rapport
- Logging Paperwork
- Technical Documentation
- Database Management
- Processes and procedures
- Microsoft Word
- Microsoft Xcel
- Cpr certification
- Permit to carry from Minnesota
Accomplishments
I have many accolades from Comcast for my sales performance
Timeline
Corporate Assistant 2
O'Reilly Auto Parts
03.2017 - Current
customer support
ONLINE BANKER | US BANK
05.2015 - 11.2016
INBOUND SALES TEAM LEAD
COMCAST
12.2002 - 08.2014
Comcast University courses (leadership, Writing Skills, Communications) -
Minneapolis Community College GED