Glen Wooten
Kansas City,MO
Summary
Experienced Computer Systems Analyst skilled in assessing, designing, and implementing computer systems to boost efficiency and productivity. Proficient in analyzing user needs, resolving issues, and suggesting enhancements to optimize system performance. Adept collaborator, aligning technology solutions with business objectives. Committed to staying abreast of emerging technologies and industry standards to provide innovative solutions that align with organizational goals.
Overview
23
23
years of professional experience
Work History
IT Analyst
Stinson LLP
Kansas City, MO
06.2013 - 12.2024
- Created detailed technical specifications for software applications.
- Assisted in deploying new systems and services into production environment.
- Coordinated installation of updated computer programs and systems.
- Resolved complex technical issues by providing innovative solutions.
- Trained staff and users to work with computer systems and programs.
- Used computer in analysis and solution of business problems.
- Provided training to end-users on how to use newly deployed systems effectively.
- Collaborated with team members to deliver projects within scheduled deadlines.
- Monitored system performance, identified bottlenecks and optimized the same.
- Defined system goals and devised flow charts and diagrams describing logical operational steps.
- Worked with iManage Filing system
- Worked with remote user, VPN
- Worked with VMware systems, virtual machines, creating VDI, and troubleshooting connectivity issues with users.
- AD, user account, passwords issues.
- Printer server issues, created queue, update drivers.
Help Desk Technician
Sonofi Pharmaceutical
Kansas City, MO
10.2001 - 06.2013
- Performed routine maintenance and software updates on support tools and customer systems.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Ran diagnostic programs to resolve problems with applications or hardware devices.
- Managed user accounts including passwords resets, account creation and deletion.
- Maintained records, logs, and lifecycle documentation of work requests.
- Resolved network connectivity issues.
- Supported the manufacturing of pharmaceutical products.
Education
Some College (No Degree) - MCSE
Midwest TEch
Kansas City, MOSkills
- Customer support
- IT asset management
- IT service management
- IT performance reports
- Network administration
- Network management
Timeline
IT Analyst
Stinson LLP
06.2013 - 12.2024
Help Desk Technician
Sonofi Pharmaceutical
10.2001 - 06.2013
Some College (No Degree) - MCSE
Midwest TEch
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