Summary
Overview
Work History
Education
Skills
Timeline
Generic

ZAKYRIE W. HAYES

IT Analyst
Thornton,CO

Summary

Enthusiastic, detail-oreinted IT professional polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.

Overview

10
10
years of professional experience

Work History

IT Analyst

Open Technology Solutions
Thornton, Colorado
09.2022 - Current
  • Planned computer systems using information engineering, data modeling, and structured analysis.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Enhanced interfaces to promote better functionality for users.
  • Monitored employee tasks to gauge business functions and inefficiencies.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs

IT Analyst

RES Americas
Denver, CO
04.2022 - 09.2023
  • Provided in person and remote troubleshooting for hardware and software issues
  • Individually managed It Support in Office and on Construction sites for Computers, Printers, Ipads, etc
  • Managed Queue and prioritizes and delegates tickets as needed
  • Active directory management and operation
  • Updates and reviews Knowledge Base used company wide
  • Soft skill certified and user minded, reached out to customers within day consistently
  • Thorough documentation and quality assurance.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Planned computer systems using information engineering, data modeling, and structured analysis.

Gas & Electric Designer

Q3 Contracting
Denver, CO
03.2021 - 09.2021
  • Designed 20+ Gas and Electric plans for Xcel Energy in new business and sub-divisions utilizing GIS and CAD
  • Accurately analyzed job details
  • Related data entry, completed site visits, and pre-design work for assigned projects
  • Established and met critical deadlines while prioritizing multiple activities and complex projects simultaneously
  • Attended daily meetings, completed detailed paperwork, and processed payments, managed customer contact, clerical work, and administrative operations.

Education

HDI Service Desk Analyst -

ACI Learning
Centennial
01.2022

Skills

  • Customer & Client Service Windows 10 & Office 365
  • Technical Support End User Support Software & Hardware
  • Active Directory Network Management Backup & Recovery
  • Configuring Software Operating Systems Quality Assurance
  • Help Desk & Ticketing Analytical Skills Data Management
  • Remote Desktop Services
  • Soft Skills HDI Certified
  • User Account Creation
  • Information Security
  • Adobe Products and Design
  • Hardware Troubleshooting
  • Customer Support
  • Testing Activities
  • User Support and Troubleshooting
  • Web Applications
  • Performance Optimization

Timeline

IT Analyst

Open Technology Solutions
09.2022 - Current

IT Analyst

RES Americas
04.2022 - 09.2023

Gas & Electric Designer

Q3 Contracting
03.2021 - 09.2021

HDI Service Desk Analyst -

ACI Learning
ZAKYRIE W. HAYESIT Analyst