ZAKYRIE W. HAYES
IT Analyst
Thornton,CO
Summary
Enthusiastic, detail-oreinted IT professional polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.
Overview
10
10
years of professional experience
Work History
IT Analyst
Open Technology Solutions
Thornton, Colorado
09.2022 - Current
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Installed system updates to address vulnerabilities and reduce security issues.
- Enhanced interfaces to promote better functionality for users.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
IT Analyst
RES Americas
Denver, CO
04.2022 - 09.2023
- Provided in person and remote troubleshooting for hardware and software issues
- Individually managed It Support in Office and on Construction sites for Computers, Printers, Ipads, etc
- Managed Queue and prioritizes and delegates tickets as needed
- Active directory management and operation
- Updates and reviews Knowledge Base used company wide
- Soft skill certified and user minded, reached out to customers within day consistently
- Thorough documentation and quality assurance.
- Installed system updates to address vulnerabilities and reduce security issues.
- Planned computer systems using information engineering, data modeling, and structured analysis.
Gas & Electric Designer
Q3 Contracting
Denver, CO
03.2021 - 09.2021
- Designed 20+ Gas and Electric plans for Xcel Energy in new business and sub-divisions utilizing GIS and CAD
- Accurately analyzed job details
- Related data entry, completed site visits, and pre-design work for assigned projects
- Established and met critical deadlines while prioritizing multiple activities and complex projects simultaneously
- Attended daily meetings, completed detailed paperwork, and processed payments, managed customer contact, clerical work, and administrative operations.
Education
HDI Service Desk Analyst -
ACI Learning
Centennial01.2022
Skills
- Customer & Client Service Windows 10 & Office 365
- Technical Support End User Support Software & Hardware
- Active Directory Network Management Backup & Recovery
- Configuring Software Operating Systems Quality Assurance
- Help Desk & Ticketing Analytical Skills Data Management
- Remote Desktop Services
- Soft Skills HDI Certified
- User Account Creation
- Information Security
- Adobe Products and Design
- Hardware Troubleshooting
- Customer Support
- Testing Activities
- User Support and Troubleshooting
- Web Applications
- Performance Optimization
Timeline
IT Analyst
Open Technology Solutions
09.2022 - Current
IT Analyst
RES Americas
04.2022 - 09.2023
Gas & Electric Designer
Q3 Contracting
03.2021 - 09.2021
HDI Service Desk Analyst -
ACI Learning
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