Enthusiastic, detail-oreinted IT professional polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.
Overview
10
10
years of professional experience
Work History
IT Analyst
Open Technology Solutions
Thornton, Colorado
09.2022 - Current
Planned computer systems using information engineering, data modeling, and structured analysis.
Installed system updates to address vulnerabilities and reduce security issues.
Enhanced interfaces to promote better functionality for users.
Monitored employee tasks to gauge business functions and inefficiencies.
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Analyzed existing systems and databases and recommended enhancements to solve business needs
IT Analyst
RES Americas
Denver, CO
04.2022 - 09.2023
Provided in person and remote troubleshooting for hardware and software issues
Individually managed It Support in Office and on Construction sites for Computers, Printers, Ipads, etc
Managed Queue and prioritizes and delegates tickets as needed
Active directory management and operation
Updates and reviews Knowledge Base used company wide
Soft skill certified and user minded, reached out to customers within day consistently
Thorough documentation and quality assurance.
Installed system updates to address vulnerabilities and reduce security issues.
Planned computer systems using information engineering, data modeling, and structured analysis.
Gas & Electric Designer
Q3 Contracting
Denver, CO
03.2021 - 09.2021
Designed 20+ Gas and Electric plans for Xcel Energy in new business and sub-divisions utilizing GIS and CAD
Accurately analyzed job details
Related data entry, completed site visits, and pre-design work for assigned projects
Established and met critical deadlines while prioritizing multiple activities and complex projects simultaneously
Attended daily meetings, completed detailed paperwork, and processed payments, managed customer contact,
clerical work, and administrative operations.
Education
HDI Service Desk Analyst -
ACI Learning
Centennial
01.2022
Skills
Customer & Client Service Windows 10 & Office 365
Technical Support End User Support Software & Hardware
Active Directory Network Management Backup & Recovery
Configuring Software Operating Systems Quality Assurance
Help Desk & Ticketing Analytical Skills Data Management