Summary
Overview
Work History
Education
Skills
Timeline
Generic

Glenanne Kahler

Houston

Summary

Dedicated professional with experience in appointment scheduling and insurance verification. Skilled in handling customer inquiries and ensuring smooth appointment processes, contributing to overall patient satisfaction and operational efficiency. Dedicated professional with over a decade of experience in front desk operations and appointment scheduling. Proven ability to verify insurance and handle patient inquiries effectively while maintaining a welcoming environment. Eager to contribute to a team focused on delivering exceptional patient care.

Overview

15
15
years of professional experience

Work History

Appointment Scheduling Specialist

Advanced Orthopaedics & Sports Medicine Institute
Houston
09.2021 - 07.2026
  • Informed patients about appointment details and changes, ensuring clarity and understanding.
  • Resolved scheduling conflicts for patients with professionalism and efficiency.
  • Assisted customers with scheduling, rescheduling, or canceling appointments through phone calls.

Front Desk/Phone Operator

Willowbrook Cardiovascular Associates
Houston
10.2020 - 09.2021
  • Managed appointment scheduling for cardiology consultations and follow-ups.
  • Checked-in patients upon arrival using a computerized system.
  • Processed copays and confirmed insurance coverage.

Front Desk Medical Receptionist

1960 Family Practice
Houston
12.2011 - 09.2020
  • Verified patient insurance information and collected co-pays efficiently.
  • Greeted patients and visitors with a warm and professional demeanor.
  • Answered incoming calls, directing inquiries to appropriate departments promptly.
  • Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.

Education

High School Diploma -

Skyline High School
Longmont, CO
05-1980

Certificate of Technical Studies - Early Childhood & Special Education

Colorado Mountain College
Steamboat Springs, CO
06-1982

Skills

  • Appointment coordination
  • Insurance verification
  • Front desk operations
  • Patient registration and scheduling

Timeline

Appointment Scheduling Specialist

Advanced Orthopaedics & Sports Medicine Institute
09.2021 - 07.2026

Front Desk/Phone Operator

Willowbrook Cardiovascular Associates
10.2020 - 09.2021

Front Desk Medical Receptionist

1960 Family Practice
12.2011 - 09.2020

High School Diploma -

Skyline High School

Certificate of Technical Studies - Early Childhood & Special Education

Colorado Mountain College
Glenanne Kahler