Thomas "Glen" Bush
Herrin,IL
Summary
Hardworking Field Service Technician (FST) with 18-year technology industry career. Exceptional electro mechanical and troubleshooting skills. Confident and personable with excellent communication skills.
Experience as both owner of a service company and Field Service Technician allows for effective understanding of difficulties that arise and solutions to quickly and efficiently resolve the situation, and give understanding of cost to deliver service along with other vital business metrics to include contractual obligations.
Overview
18
18
years of professional experience
Work History
Field Service Technician
Lexmark International, Inc
Herrin, IL
08.2020 - Current
- Demonstrated expert degree of understanding Laser-jet printer diagnostics, maintenance, and repair
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Adjusted machine settings to maximize performance and equipment longevity.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Studied and understood technical manuals, procedural documentation and printer guides to maximize benefit of Lexmark technology.
- Trained customer employees and managers on machine use and maintenance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Serviced Printer equipment for expedient repair and minimal downtime.
Owner
Glen's Tech Support For Computers
Herrin, IL
03.2004 - Current
- Managed day-to-day business operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Established foundational processes for business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
- Responded quickly to emergency maintenance requests for timely on-call support.
Senior Field Service Technician
CompuCom Systems
Carbondale, IL
11.2019 - 09.2021
- Demonstrated expert degree of understanding Laserjet printer diagnostics, maintenance, and repair
- Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks
- Demonstrated to customers proper methods for operating equipment after it had been installed
- Managed all on-site and off-site installation, repair, maintenance and test tasks
- Performed annual service visits and completed preventative maintenance on all systems
- Diagnosed errors and determined proper solutions
- Interacted with all necessary partners including vendors, upper management and peers
- Removed and replaced malfunctioning components to correct hardware problems
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
- Gained knowledge of standard equipment, including manufacturer repair guidelines
- Serviced Printer, Desktop, Laptop, Tablet, Server, Point of Sale, Network equipment for expedient repair and minimal downtime
- Properly completed work reports for each field visit.
- Obtained U.S Security Clearance for customer site access
Enumerator
US Census Bureau
Chicago, IL
02.2020 - 06.2020
- Assisted people in filling out surveys with complete and accurate information.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Initiated communication with assigned households through mail, email or phone to obtain and correct census data.
- Contacted interviewees to rectify survey issues and ask follow-up questions.
- Maintained records of houses visited, surveys completed and money spent.
- Walked door to door and collected demographic information.
- Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
Lister Quality Control
US Census Bureau
Chicago, IL
08.2019 - 10.2019
- Monitored performance and generated reports detailing quality of product and defect rates
- Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems
- Monitored production processes to gain understanding of problematic steps and rectify issues
- Monitor Listers accuracy in the field and review their findings
Assistant Manager
Subway
West Frankfort, IL
04.2005 - 05.2011
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Onboarded new employees, including training, mentoring and new hire documentation
Deployment Technician
SmartSource Inc.
West Chicago, IL
02.2009 - 08.2009
- Obtained US Department of Defense Security Clearance
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Completed troubleshooting of malfunctions and diagnosed issues
- Replaced End Users workstations migrating all existing data to new system and joining to the domain Staged workstations for deployment
- Managed Deployment schedule
- Communicated with End-users and provided support
Inventory Specialist
National Network Solutions / US DHS / US CIS
Flowery Branch, GA
11.2007 - 05.2008
- Obtained Top Secret USDHS clearance
- Traveled Extensively via automobile and plane 7 days a week to various sites
- Performed services under congressional order DHS-Eagle-SC-0008 2007
Construction Laborer
Bush's Construction
Herrin, IL
05.2001 - 08.2005
Education
High School Diploma -
Herrin High School
Herrin, IL05.2006
Some College (No Degree) - Computer And Information Sciences
John A Logan College
Carterville, ILSkills
- Verbal and written communication
- Effective leader
- User technical support
- Hardware and software installation
- Operating Systems
- Network support
- Wiring schematics
- Customer Service
- Preventable Maintenance
- Hardware support
- Component testing
- Customer training
- Excellent social skills
- Technical Analysis
- Laser-jet Printer repair
- Mechanical aptitude
Certification
- Lexmark Printers
- Dell Desktop / Laptop / Servers
- HP Mastertech Desktop / Laptop / Tablet / Servers
- Section 608 Technician Certification
Timeline
Field Service Technician
Lexmark International, Inc
08.2020 - Current
Enumerator
US Census Bureau
02.2020 - 06.2020
Senior Field Service Technician
CompuCom Systems
11.2019 - 09.2021
Lister Quality Control
US Census Bureau
08.2019 - 10.2019
Deployment Technician
SmartSource Inc.
02.2009 - 08.2009
Inventory Specialist
National Network Solutions / US DHS / US CIS
11.2007 - 05.2008
Assistant Manager
Subway
04.2005 - 05.2011
Owner
Glen's Tech Support For Computers
03.2004 - Current
Construction Laborer
Bush's Construction
05.2001 - 08.2005
High School Diploma -
Herrin High School
Some College (No Degree) - Computer And Information Sciences
John A Logan College
- Lexmark Printers
- Dell Desktop / Laptop / Servers
- HP Mastertech Desktop / Laptop / Tablet / Servers
- Section 608 Technician Certification
Similar Profiles
Dawn JensenDawn Jensen
Global Sales Operations Strategy Manager at Lexmark International, IncGlobal Sales Operations Strategy Manager at Lexmark International, Inc
Christopher C. WhiteChristopher C. White
Executive Director of Global Product Strategy at Lexmark International, IncExecutive Director of Global Product Strategy at Lexmark International, Inc
Bryan FanninBryan Fannin
Senior Laboratory Technician at Funai Solutions (Formally Lexmark International)Senior Laboratory Technician at Funai Solutions (Formally Lexmark International)