Glenda Berganza

• Interviewed job candidates and made staffing decisions.
• Counted cash drawers and made bank deposits.
• Managed staff of 5 sales associates, 3team leaders and created 2 assistant managers.
• Assigned employees to specific duties to best meet the needs of the store.
• Hired, trained and evaluated personnel in sales and marketing.
• Reported to the district manager regarding all store and staff issues.
• Generated repeat business through exceptional customer service.

• Promoted from Team Leader to Operation Manager within 6 months.
• Reordered inventory when it dropped below predetermined levels.
• Assigned employees to specific duties to best meet the needs of the store.
• Planned budgets and authorized payments and merchandise returns.
• Increased profits through effective sales training and troubleshooting profit loss areas.

Hotel reservation, transfer call to right departments, dispatcher. Operate all back of the house, such as helping budgeting for housekeeping department, controlling overflow check in and check outs.