Hi, I’m
Glenda Burns
Nashville,United States
Summary
Organized Clinic Manager versed in monitoring and aligning operations with patient needs, Oversees intakes and assessments to verify superior care delivery. Empowering healthcare leader with pragmatic approach to workflow coordination and conflict resolution. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
years of professional experience
Work History
NEIGHBORHOOD HEALTHNashville, TN
CLINIC MANAGER
05.2018 - Current
Job overview
- Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Communicated with patients with compassion while keeping medical information private.
- Ordered supplies needed and kept tabs on inventory levels.
- Complied with OSHA and HIPAA regulations.
- Coordinated and organized patient records for maximum efficiency.
- Sourced qualified employees to provide skilled and adequate coverage for shifts.
- Supervised daily operations of 6 physician practice, overseeing 20 staff members across all departments.
Neighborhood HealthNashville, TN
Medical Referral Specialist
01.2016 - 05.2018
Job overview
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Assisted patients by answering questions and providing information regarding referrals.
- Entered confidential patient information and updated electronic records in database.
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
- Coordinated referral orders for patients of [Type] provider.
- Aided clinical team to support administrative needs for clinical referrals.
- Liaised with healthcare facility personnel, insurance representatives, physicians and vendors for smooth communication.
Neighborhood Health AssociationNashville, TN
MEDICAL ASSISTANT
08.2012 - 01.2016
Job overview
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Sprint PcsNashville, TN
Customer Service Representative
08.2009 - 08.2012
Job overview
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
Education
National College of Business And Tech-LexingtonLexington, KY
Associate of Science from Medical Assisting
08.2006
University Overview
- [2004-2006] - Dean's List
- [2004-2006] - Honor Roll
Skills
- Employee Supervision
- Risk Management
- Verbal and Written Communication
- Clinical Management
- Patient Flow
- Back Office
- Customer Service
Timeline
CLINIC MANAGER
NEIGHBORHOOD HEALTH
05.2018 - Current
Medical Referral Specialist
Neighborhood Health
01.2016 - 05.2018
MEDICAL ASSISTANT
Neighborhood Health Association
08.2012 - 01.2016
Customer Service Representative
Sprint Pcs
08.2009 - 08.2012
National College of Business And Tech-Lexington
Associate of Science from Medical Assisting
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