Glenda Bush
Starkville,MS
Summary
I have a wealth of experience across multiple fields from Healthcare to the Warehouse Industry. I was born in Memphis, TN. I earned my High School Diploma and an Associate of Arts Degree in Criminal Justice. I am also a Mississippi State Graduate and a former participantof the Day One Leadership Program. I am a member of the International Honors Society in Psychology- PSI CHI. I come from humble beginnings and I have learned the importance of hard work. I have grown departments and companies but my most difficult and rewarding job to date, is being a mother. I have had to take pay cuts, relocate and humble myself to ensure that this job is done in the most proficient manner. I view this current transition as an opportunity to not only provide for my family but to do so in the place that I regard as my hometown as a proud Mississipian. I also have to agree with the Governor of this great state, knowing that the right job and opportunity surely does change lives. It is my goal not only to expand and grow your company but to grow with you.
Overview
1
1
year of professional experience
Work History
Delivery Driver
Uber Eats
Starkville, Mississippi
11.2023 - Current
- Received daily delivery instructions and route assignments via the Uber Eats Driver App.
- Ensured accurate completion of all paperwork associated with deliveries to include the driver's log.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Handled merchandise in accordance with product handling standards.
- Notified customers of delays to decrease calls to support.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Assistant Manager-Sales
Baber's Rent To Own
Starkville, Mississippi
11.2024 - 01.2025
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Helped sales professionals finalize customer sales and handled escalated concerns.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Provided after-sales support to customers, resolving issues and maintaining customer loyalty.
- Assisted with account management and payments.
- Completed deliveries, and set-up, repos and collections.
Customer Service Representative
Cricket Wireless
West Point, Mississippi
10.2024 - 11.2024
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted daily transactions with cash and debit card payments.
- Provided product and pricing information and assisted with technical issues to increase purchase and product satisfaction.
Assistant Manager-Sales
Rent-A- Center
Chattanooga, Tennessee
06.2024 - 10.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling for delivery orders.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Bachelor of Science - Applied Psychology- Area of Focus- Criminal Justice
Mississippi State University
Starkville, MS12-2014
Associate of Arts - Criminal Justice
Southwest Tennessee Community College
Memphis, TN06-2006
High School Diploma -
Central High School
Memphis, TN06-2002
Some College (No Degree) - Anatomy And Physiology I & II
East Mississippi Community College
Scooba, MSSkills
- Leadership/ Management-VW-Labor Finders
- Picker/Packer-Fulex
- Inventory - Rent-A-Center
- SAP/Quality Control-VW- Labor Finders
- Machine Operations Assistant- Westbrook
- Human Resources Assistance- VW- Labor Finders
Career Notations
Wilkins Research
Call Center Representative
October 2021- August 2022
Onin Staffing Company- Westbrook
Warehouse Associate
November 2021- January 2022
Labor Finders-Quality Inspector/ Supervisor
Quality Inspection Supervisor-VW Contractor
Human Resources Assistant-On boarding
November 2020- January 2021
Fulex Fulfillment Center
Picker/Packer/Shipping
April 2020-June 2020
(Temp Positions/ Jobs held during the pandemic)-I have over 10 plus years of work experience.
Additional Achievements
Honors Graduate- Mississippi State University
Honors Graduate- Southwest TN Community College
Dean's List
P.O.S.T certification- expired
Experienced Bank Teller I- Union Planters Bank
CPR certification- expired
Nursing Home Administration Training
Microsoft Office/ Excel/ WhatsApp
References
Are available upon request
Timeline
Assistant Manager-Sales
Baber's Rent To Own
11.2024 - 01.2025
Customer Service Representative
Cricket Wireless
10.2024 - 11.2024
Assistant Manager-Sales
Rent-A- Center
06.2024 - 10.2024
Delivery Driver
Uber Eats
11.2023 - Current
Bachelor of Science - Applied Psychology- Area of Focus- Criminal Justice
Mississippi State University
Associate of Arts - Criminal Justice
Southwest Tennessee Community College
High School Diploma -
Central High School
Some College (No Degree) - Anatomy And Physiology I & II
East Mississippi Community College