Glenda Coleman
Pearl,MS
Summary
Driven professional with a strong background in customer service and hospitality, notably at LaQuinta Inn & Suitespearl. Proven expertise in CRM software and complaint handling, enhancing customer satisfaction and service efficiency. Skilled in anticipating customer needs, resulting in improved productivity. Demonstrates exceptional customer focus and adeptness in scheduling and account updating, contributing to company success.
Overview
15
15
years of professional experience
Work History
CSR and Set up Breakfast
LaQuinta Inn & Suitspearl
Pearl, MS
05.2014 - Current
- Educated customers on special pricing opportunities and company offerings.
Cook
Shoneys
Pearl, MS
02.2010 - 02.2013
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Bachelor of Arts - General Studies
Alcorn State University
Lorman, MS05-1999
Skills
- Customer focus
- CRM software
- Complaint handling
- Call center experience
- Scheduling
- Account updating
Timeline
CSR and Set up Breakfast
LaQuinta Inn & Suitspearl
05.2014 - Current
Cook
Shoneys
02.2010 - 02.2013
Bachelor of Arts - General Studies
Alcorn State University
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