Glenda Corprew
Chesapeake,VA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Head Cashier
Bp Gas Station
Suffolk , VA
08.2020 - 10.2023
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Verified employee timecards for accuracy and completeness prior to submitting payroll information.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Trained new team members in cash register operation, stock procedures and customer services.
Lot Attendant
McAuther Mall
Norfolk, VA
03.2016 - 07.2020
- Greeted customers and provided assistance to ensure a smooth check-in process.
- Verified customer identification, collected payment, and issued tickets for parking lot access.
- Maintained cleanliness of the lot, including sweeping, trash removal, pressure washing and painting.
- Assisted with traffic control during peak hours by directing cars into available spaces or other lots as needed.
- Provided information regarding local attractions, restaurants, hotels. to visitors.
- Operated cash register accurately to record payments received and issued receipts accordingly.
- Handled account payments, collected cash and processed credit card charges.
Front End Supervisor
Krogers Grocery Store
Norfolk , VA
05.2012 - 02.2016
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Maintained accurate records of inventory, sales, and employees.
- Trained new employees in customer service techniques and store policies.
- Ensured adequate staffing levels during peak business hours.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Assisted management team in developing operational strategies that improved overall store performance.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Managed customer complaints and rectified issues to complete satisfaction.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Education
High School Diploma -
Norview High School
Norfolk, VA06.2020
Skills
- Transaction Management
- Payment Processing
- Stock Management
- Drawer Balancing
- Customer Service
- Flexible Schedule
- Team Leadership
- Employee Engagement and Motivation
- Positive Attitude
- Policy Enforcement
- Punctual and Reliable
- Opening and Closing Procedures
- Verbal/Written Communication
- Equipment Troubleshooting
- Training and Coaching
Timeline
Head Cashier
Bp Gas Station
08.2020 - 10.2023
Lot Attendant
McAuther Mall
03.2016 - 07.2020
Front End Supervisor
Krogers Grocery Store
05.2012 - 02.2016
High School Diploma -
Norview High School
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