Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
Languages
Timeline
Generic

Glenda Gonzalez

Harlingen,TX

Summary

Passionate and detail oriented teaching candidate seeking the right opportunity to share my enthusiasm for educating young people. I have a strong work ethic infused with exceptional patience, conflict resolution, organization and communication skills. Strong background in science and psychology. Dedication to creating a nurturing learning environment, while inspiring students to strive for the best version of themselves and exceed their life goals.

Overview

4
4
years of professional experience

Work History

Selling Floor Supervisor

Burlington
04.2023 - Current
  • Assist in the day-to-day operations of the selling floor to drive profitable sales
  • Day-to-day responsibilities will include maintaining an organized sales floor to promote overall safety and security for all customers and associates, as well as leading the team of sales associates in successfully executing all selling floor operations
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.

Cashier Front end

Burlington
11.2021 - Current
  • Providing customer service, checking out patrons, and completing returns and exchanges
  • Duties include assisting customers and keeping sections clean, orderly, and appealing.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Customer Service Lead

Burlington
07.2022 - 04.2023
  • Coordinates with other departments to resolve issues involving the customer services department
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Communicates, implements and interprets new and existing policies and procedures to staff within the department
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Resolved customer service issues using company processes and policies and provided updates to customers.

Personal Babysitter/After-School Tutor

Self Employed Services
01.2020 - Current


  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Played games, worked on puzzles, teach general core academic skills and read books to young children.
  • Communicated positively with children and guardians.


Education

BIOLOGY MAJOR -

UTRGV
Brownsville, Texas
12.2023

Transfer -

TSTC
Harlingen, TX
01.2019

High School Diploma -

Harlingen High School South
Harlingen, TX
05.2016

Skills

  • Customer Satisfaction
  • POS systems operations
  • Team Leadership
  • Customer Relations
  • Staff Coaching
  • Team Supervision

Awards

  • Texas Scholar
  • RGV Lead
  • PASF UIL Competition in San Antonio, TX

Volunteer Experience

  • Assumption Catholic Church
  • Ronald McDonald House of Charity
  • Feast of Sharing in November
  • Rio Reforestation
  • Country Vet
  • Humane Society

Languages

Spanish
Professional Working

Timeline

Selling Floor Supervisor

Burlington
04.2023 - Current

Customer Service Lead

Burlington
07.2022 - 04.2023

Cashier Front end

Burlington
11.2021 - Current

Personal Babysitter/After-School Tutor

Self Employed Services
01.2020 - Current

BIOLOGY MAJOR -

UTRGV

Transfer -

TSTC

High School Diploma -

Harlingen High School South

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Glenda Gonzalez