Glenda Gutierrez
Medford,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Banquet Sous Chef
Legal Seafoods
04.2015 - 06.2019
- Acted as head chef when required to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Implemented successful cross-marketing strategies such as food and wine pairings.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Mentored kitchen staff to prepare each for demanding roles.
- Led daily staff meetings to communicate expectations and review safety procedures.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
Costumer Service
Pet Supplies Plus
10.2013 - 05.2015
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Associate of Applied Science - Culinary Art
Le Condon Bleu College of Culinary Arts - Boston
Cambridge, MA08.2016
Skills
- Vendor Relations
- Profit Target Achievement
- High-Volume Environments
- Kitchen Management
- Performance Improvement
- Conflict Resolution
- Verbal and Written Communication
- Safety Management
- Commanding Leadership Style
- Recruiting and Hiring
- Consistent Supervision
Timeline
Banquet Sous Chef
Legal Seafoods
04.2015 - 06.2019
Costumer Service
Pet Supplies Plus
10.2013 - 05.2015
Associate of Applied Science - Culinary Art
Le Condon Bleu College of Culinary Arts - Boston
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