Glenda Hernandez
N/a
Homestead
2
Languages
Dynamic professional with extensive experience as a General Manager at Taco Bell, excelling in customer service and team building. Proven track record of enhancing operational efficiency and driving profitability through strategic inventory management and effective staff training. Adept at problem-solving and fostering a positive work environment, ensuring high employee satisfaction and loyalty.
Work History
Front Desk Agent
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, resolving guest inquiries and complaints promptly.
- Coordinated room bookings and maintained accurate reservation records using property management systems.
- Assisted in training new front desk staff on operational procedures and customer engagement techniques.
- Improved guest satisfaction scores through proactive communication and personalized service initiatives.
General Manager
- Streamlined operational processes to enhance efficiency and reduce wait times.
- Led staff training programs to improve customer service and team performance.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to inform strategic decisions and boost profitability.
- Supervised daily operations, ensuring adherence to company policies and standards.
- Fostered a positive work environment through effective team communication and conflict resolution.
- Evaluated employee performance, providing constructive feedback to support career development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Shift Manager
- Assisted in training new team members on operational procedures and customer service standards.
- Maintained cleanliness and organization of work areas to ensure compliance with health and safety regulations.
- Supported management in inventory control by monitoring stock levels and reporting shortages.
- Collaborated with team to deliver exceptional customer experiences during peak hours.
- Operated kitchen equipment efficiently while adhering to food safety guidelines.
- Contributed to daily cash handling processes, ensuring accurate transaction processing.
- Participated in shift planning to optimize staff allocation based on business needs.
- Engaged with customers to resolve issues promptly, enhancing overall satisfaction ratings.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
GED
Skills
Customer service
Guest services
Problem-solving skills
Cash handling
Listening skills
Administrative skills
File management
Training and mentoring
Inventory oversight
Team oversight
Team building
Fluent in language and language
Problem-solving
Teamwork and collaboration
Invoicing and billing
Team supervision
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Agent
N/a
2019 - 2021Read More
General Manager
Taco Bell
2017 - 2019Read More
Shift Manager
Taco Bell
2014 - 2017Read More
Miami Dade College
GED
Read More