Glenda Ingles
Youngtown
Summary
Accomplished professional with expertise in customer service and bookkeeping, honed at Evolent Health. Leveraged active listening and critical thinking to resolve complaints and enhance satisfaction. Implemented automated systems, boosting efficiency and reducing errors. Mentored staff, fostering team growth and retention. Increased repeat business by personalizing interactions, achieving a 20% rise in customer loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative II
Evolent Health
Remote Home
11.2021 - Current
- Assisted customers with inquiries and performed Hippa qualified studies, enhancing overall customer satisfaction.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions and transactions.
- Processed orders and returns efficiently to ensure timely service delivery.
Bookeeper and Customer Service Manager
Tubelite Products
Phoenix, AZ
02.2008 - 08.2021
- Managed accounts payable and receivable processes to ensure timely payments and accurate record-keeping.
- Prepared Weekly financial reports for management review, ensuring clarity and compliance with regulations.
- Mentored junior staff in daily deposits.
- Implemented automated bookkeeping systems to enhance efficiency and reduce manual errors.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Increased repeat business by personalizing customer interactions and remembering client preferences.
- Assisted in training of new hires, sharing best practices and company policies.
Education
High School Diploma -
Maryvale High School
PhoenixNo Degree -
Licensed Hairdresser
Phoenix,AZ Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative II
Evolent Health
11.2021 - Current
Bookeeper and Customer Service Manager
Tubelite Products
02.2008 - 08.2021
High School Diploma -
Maryvale High School
No Degree -
Licensed Hairdresser