Glenda Jackson
Little Rock ,AR
Summary
Assistant Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance.
Forward-thinking Manager with two years of project management experience in manufacturing environments. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Member Service Representative 2
Afmc Inc.
2023.09 - Current
- Resolved issues promptly, boosting contentment among Arkansas Medicaid members.
- Delivered outstanding service by attentively listening to member requirements and identifying needs.
- Ensured high-quality service through strict adherence to company policies and standards in member interactions.
Customer Service Representative
Globe Life
2023.02 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
FIS
2022.03 - 2022.11
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Handled 100+ customers in fast-paced Work from home setting in coordination with solid team of 20 customer service associates.
- Resolved escalated issues over phone with 60 customers daily
Teacher
Community Service Office
2021.06 - 2022.03
- Planned and implemented integrated lessons to meet national standards.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Helped new preschool children get used to classes by giving one-on-one support.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Enhanced 2-year-old and 3-years old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.
Customer Service Representative
Everise
2020.11 - 2021.05
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
- Followed-up with online price quotes via email and phone to answer questions and close sales.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Contacted clients to verify account information and maintain accuracy, resulting in 60% increase in client satisfaction
Lead Sales Associate
Dollar General
2020.03 - 2020.08
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Implemented new marketing initiatives to drive sales and improve overall performance.
- Reported sales data to upper management as directed.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Contributed to company revenue by securing $10,000 in product sales
Security Officer
Arkansas Department Of Corrections
2015.09 - 2017.02
- Guided periodic property safety inspections and oversaw remedial action to identified potential hazards
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Implemented training programs for over thirty new recruits. Decreased inmate complaints, affidavits and shake down errors by 50% by implemented streamlined tactics and programs
Education
Some College (No Degree) - Nursing Administration
Martinsburg College
Martinsburg, WVHigh School Diploma -
Pine Bluff High School
Pine Bluff, AR05.2015
Skills
- Adaptability Skills
- Call center experience
- CRM
- Documentation and reporting
- Interpersonal skills
- Microsoft Office Applications (MS Excel, PowerPoint, Word)
- Attention of Detail Skills
- Active Listening Skills
- Decision-Making Skills
- Typing Skills (75-100 WPM)
- Computer Skills (Navigating through Computer)
- Critical Thinking
- Ability to Research and resolve customer service issues
- Able to work under pressure
- Teamwork and collaboration
- Safety procedures
- Heavy lifting
- Safety monitoring
- Product labeling and packaging
- Assembly line operations
- Hand-eye coordination
Education
true
Timeline
Member Service Representative 2
Afmc Inc.
2023.09 - Current
Customer Service Representative
Globe Life
2023.02 - Current
Customer Service Representative
FIS
2022.03 - 2022.11
Teacher
Community Service Office
2021.06 - 2022.03
Customer Service Representative
Everise
2020.11 - 2021.05
Lead Sales Associate
Dollar General
2020.03 - 2020.08
Security Officer
Arkansas Department Of Corrections
2015.09 - 2017.02
Some College (No Degree) - Nursing Administration
Martinsburg College
High School Diploma -
Pine Bluff High School