Glenda Johnson
Cox Health at Home
Bruner,MO
22
years of professional experience
Compassionate healthcare professional with extensive experience in patient care coordination and scheduling. Proven ability to foster trust through strong interpersonal skills and deliver exceptional patient experiences.
Experienced with patient needs assessment, care planning, and healthcare coordination. Utilizes strong communication and interpersonal skills to build trust and rapport with patients and families. Track record of managing confidential information and maintaining high standard of care.
Work History
Skilled Care Advisor for Home Health
6 Years 8 Months- Facilitated patient navigation through healthcare systems, ensuring timely access to services.
- Collaborated with multidisciplinary teams to develop personalized care plans for diverse patient populations.
- Educated patients on health management and available resources, enhancing their understanding of treatment options.
- Mentored junior staff, fostering a culture of continuous learning and improvement within the team.
- Developed strong relationships with patients and families, fostering trust and open communication.
- Conducted comprehensive assessments, identifying individual needs and resources for optimal care.
- Answered new client telephone calls and maintained follow-up through sales process, taking accurate referral or service request information by phone and advising on services.
- Established rapport quickly with new clients through genuine empathy while maintaining professional boundaries.
- Improved patient well-being with compassionate communication and empathetic listening skills.
- Delivered excellent patient experiences and direct care.
- Provided excellent customer service to patients and medical staff.
Surgery and Diagnostic Test Scheduler
4 Years 6 Months- Collaborated with medical staff to ensure accurate and timely communication of scheduled procedures.
- Worked proactively to anticipate potential scheduling conflicts or issues before they arose, mitigating risks effectively.
- Coordinated surgical schedules to optimize operating room utilization and enhance patient flow.
- Communicated effectively with patients, surgeons, and nursing staff regarding surgery dates and preparation requirements.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated surgical team schedules for seamless procedure planning and execution.
Medical Secretary
11 Years 1 Month- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Streamlined administrative processes, improving office efficiency and reducing patient wait times.
- Oversaw daily operations of front desk, ensuring high-quality customer service and satisfaction.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
- Supported healthcare professionals by efficiently managing high volume of patient calls and inquiries, ensuring timely responses.
- Maintained welcoming and organized reception area, contributing to positive first impression for patients.
Education
High School Diploma
Skills
Medical terminology and understanding
Teamwork and collaboration
Reliability
Multitasking
Organizational skills
Patient confidentiality
Patient registration
Patient care coordination
Scheduling
Timeline
Skilled Care Advisor for Home Health
Cox Health at Home
12.2019 - CurrentRead More
Surgery and Diagnostic Test Scheduler
Crighton Olive Dunn Surgical Group
06.2015 - 12.2019Read More
Medical Secretary
Cox Health Systems
06.2004 - 07.2015Read More
Martinsville High School
High School Diploma
Read More