Glenda Jubinal
Chicago,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cabin Crew position. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Sunline Services (Lufthansa Airlines)
2023.05 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Receptionist
Continental Nursing & Rehabilitation Center
2022.09 - 2023.04
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Certified Nursing Assistant
Chicago Methodist Senior Services
2019.10 - 2021.03
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Passenger Service Agent
Swissport (Hainan Airlines)
2018.09 - 2019.10
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Aircraft Cabin Cleaner
Scrub Inc
2015.10 - 2019.03
- Maintained, cleaned and sanitized interior of aircraft.
- Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
Education
Certificate - Flight Attendant/Cabin Crew
Avel Flight School
West Chicago, IL09.2023
Certificate - Practical Nursing
Northshore College
Wheeling, IL05.2023
Certificate - Certificate
Allied Health Care Training Center
Chicago, IL10.2016
High School Diploma -
La Union National High School
Philippines03.2013
Skills
- Customs and Immigration
- Making Announcements
- Selling Skills
- Understanding Customer Needs
- Customer Relationship Management
- Microsoft Office Suite Proficiency
- Calm and Professional Under Pressure
- Customer Service
- Outstanding Communication Skills
- Collaborative Environments
Timeline
Customer Service Agent
Sunline Services (Lufthansa Airlines)
2023.05 - Current
Receptionist
Continental Nursing & Rehabilitation Center
2022.09 - 2023.04
Certified Nursing Assistant
Chicago Methodist Senior Services
2019.10 - 2021.03
Passenger Service Agent
Swissport (Hainan Airlines)
2018.09 - 2019.10
Aircraft Cabin Cleaner
Scrub Inc
2015.10 - 2019.03
Certificate - Flight Attendant/Cabin Crew
Avel Flight School
Certificate - Practical Nursing
Northshore College
Certificate - Certificate
Allied Health Care Training Center
High School Diploma -
La Union National High School
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