Glenda Kowalczyk
Las Cruces,NM
Summary
Outgoing and energetic Server Trainer skilled at bringing new employees up to speed. Gifted instructor with strong verbal and written communication skills. Competent Server Trainer offering 15 years of food service experience in several different restaurants. Quick learner with good multitasking skills and exceptional work ethic. Delivers training on discussing menu items in detail, providing targeted suggestions and finishing dishes for new employee development.
Overview
14
14
years of professional experience
Work History
Server Trainer
IHOP
Las Cruces, NM
05.2016 - 01.2019
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
Server Shift Leader
IHOP
Las Cruces, NM
11.2001 - 08.2013
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Education
Bachelor of Arts - Criminal Justice
Colorado Technical University
Colorado Springs, CO05.2025
Skills
- Training Video Production
- Course Optimization
- Food Spoilage Prevention
- Order Accuracy
- Customer Data Confidentiality
- Upselling Products and Services
- Data Entry and Maintenance
Mentor
I helped bring a positive attitude to a not so positive situation and was someone that people could confide in and relate to.
Timeline
Server Trainer
IHOP
05.2016 - 01.2019
Server Shift Leader
IHOP
11.2001 - 08.2013
Bachelor of Arts - Criminal Justice
Colorado Technical University
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