Glenda Lee
Leoma,Tennessee
Summary
Adept at managing situations and enhancing customer satisfaction, I excelled in roles at companies like City Cleaners, mastering both active listening (a key soft skill) and efficient data entry (a crucial hard skill). My approach led to a significant increase in client retention and loyalty through outstanding customer service and problem-solving capabilities.
Offering excellent interpersonal skills and strong ability to adapt quickly to new tasks, eager to learn and grow in customer service environment. Brings foundational understanding of customer service principles and skills in assisting customers and maintaining organized work area. Ready to use and develop communication and organizational skills in Cashier role.
Overview
23
23
years of professional experience
Work History
Customer Service
City Cleaners
08.2014 - 02.2025
- Strengthened client relationships through regular communication and exceptional customer service.
- Streamlined customer service processes for increased efficiency and effectiveness.
- Increased clientele through exceptional customer service and professional communication skills.
- Developed lasting relationships with clients through exceptional customer service skills.
Customer Service Representative
Southern Office Products
10.2010 - 08.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Care Representative
D & D Marine
06.2002 - 09.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
GED -
Lawrence County High School
Lawrenceburg, TNSkills
- Excellent customer service
- Customer service orientation
- Customer service aptitude
- Customer service and care
- Customer service management
- Active listening
- Data entry
Timeline
Customer Service
City Cleaners
08.2014 - 02.2025
Customer Service Representative
Southern Office Products
10.2010 - 08.2014
Customer Care Representative
D & D Marine
06.2002 - 09.2010
GED -
Lawrence County High School
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