Glenda Mendez
New Britain,Connecticut
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Court Operations Justice Support Unit
11.2021 - Current
- Ensure accuracy in the processes of firearm prohibitions for misdemeanor and/or felony convictions.
- Monitor mental health competency ordered by the court and enter firearms prohibition when found non competent.
- Perform routine quality inspection operations of the Protective Order Registry.
- Perform all administrative and/or office duties in the Justice Support Office as assigned.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Executed record filing system to improve document organization and management.
Administrative Assistant
Hartford Superior Court Family Clerk’s Office
07.2021 - 11.2021
- Performed data entry with a focus on maintaining clients’ confidentiality.
- Entered Restraining Orders in CT's Protective Order Registry.
- Provided customer service by telephone and in person regarding Temporary Restraining Orders, Emergency Custody Orders, applications for subpoenas, divorce cases, custody cases, and other family matters.
- Processed certified judgments of family matters.
- Performed courtroom clerk duties for the family support magistrate docket such as preparing the docket, documenting court proceedings, swearing in witnesses, marking exhibits, preparing mittimus and capias forms, notifying parties of court decisions and entering orders into case files.
- Processed register transactions for various court fees in person and by telephone with 100% accuracy balancing cash drawer daily within a $5 discrepancy.
- ADA contact for the Family Clerk’s Office.
- Performed all administrative and/or office duties in the Family Clerk’s Office as assigned.
Administrative Clerk
New Britain Superior Court Criminal Clerk’s Office
12.2007 - 07.2021
- Entered motor vehicle/criminal infractions and misdemeanor/felony summons data into court databases.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Updated defendant's information to keep records current.
- Entered Protective Orders and Standing Criminal Protective Orders in CT's Protective Order Registry.
- Provided customer service by telephone and in person regarding criminal and motor vehicle matters.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Trained new employees in their data entry and cash register transaction duties.
- Provided assistance via the language line to non-English speaking clients.
- Processed bond money from police departments and correctional centers.
- Completed appearance bond forms and bonded out defendants from lock-up.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Coordinated courtroom proceedings and enforced adherence to proper procedures.
- Performed all administrative and/or office duties in the Criminal Clerk’s Office as necessary.
Customer Service Representative
Oakleaf Waste Management
09.2004 - 12.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved service problems by clarifying the customer’s complaint.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Followed up to ensure resolution of the problem.
- Prepared service reports by collecting and analyzing customer information.
- Completed call logs and reports.
Education
High School Diploma -
Hartford Public High School
Hartford, CT06.1997
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Computer Proficiency
- Relationship Building
Languages
Spanish
Timeline
Administrative Assistant
Court Operations Justice Support Unit
11.2021 - Current
Administrative Assistant
Hartford Superior Court Family Clerk’s Office
07.2021 - 11.2021
Administrative Clerk
New Britain Superior Court Criminal Clerk’s Office
12.2007 - 07.2021
Customer Service Representative
Oakleaf Waste Management
09.2004 - 12.2008
High School Diploma -
Hartford Public High School
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