Glenda Mendoza
Orlando
Summary
Highly-motivated Person with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Organized and motivated person eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Membership Coordinator
Carnaval En Orlando non Profit / Volunteer
07.2024 - Current
- Developed marketing materials identifying upcoming events, activities and helpful information for distribution to members.
- Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
- Coached and mentored all employees to be engaging, pleasant and helpful to new and existing members, which improved service expectations.
- Promoted effective issue resolution regarding employees or members through active listening and dynamic communication skills.
- Oversaw membership data system to keep information updated and complete.
- Acquired new customers through social media, grassroots marketing efforts and new member orientations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted available products and services to customers during service, account management and order calls.
- Strengthened customer retention by offering discount options.
- Increased customer satisfaction rating by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Surpassed sales goals through implementation of successful marketing strategies.
- Coordinated volunteer recruitment efforts, facilitating smoother event planning and execution processes.
- Managed membership database updates, ensuring accurate record-keeping and timely communications with members.
- Facilitated seamless transitions for outgoing/incoming board members via comprehensive handover briefings.
- Established strong relationships with members, fostering a sense of community and loyalty within the organization.
- Collaborated with team members to plan and execute successful events for both existing and prospective members.
- Played an instrumental role in developing new membership programs that catered to diverse market segments and interests.
- Optimized member onboarding experience through thorough orientation sessions and resource provision.
- Built strong donor relationships, acknowledged contributions and reached out for specific needs or yearly renewals.
- Supported new members by facilitating connections with established participants and smooth integration into activities.
Customer service Representative
Health plan one
04.2023 - 04.2024
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Made outbound calls to obtain account information.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Outsourcing Business Consultant
Advantage Business Partners
01.2022 - 05.2023
- Presenting human resources outsourcing products and services to final decision makers and end users to achieve sales goals
- Joined startup business as consultant in areas of marketing, logistics and training to various behavioral healthcare service providers.
- Coordinated with internal teams and external stakeholders to support business growth through development of new features.
- Pinpointed growth opportunities within services portfolio and business model.
- Liaised with senior officers to ensure ongoing quality assurance program integrity.
- Identified target customers and developed forward-thinking sales and marketing plans to promote company growth.
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
Internet Sale Consultant
Universal Nissan
12.2019 - 11.2021
- Perform online sales activities to achieve company sales objectives
- Collaborated with cross-functional teams to ensure timely delivery of products and resolve any post-sale issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Utilized [Language] proficiency to build relationships with [Language]-speaking customers.
- Met all call quality standards and daily quotas for first-call resolution.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Translated documents, forms and other materials from [Language] to [Language].
- Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
- Met customer service objectives by providing superior customer service to [Language]-speaking customers.
- Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
- Utilized advanced knowledge of products and services to provide accurate information to customers while upselling when appropriate.
- Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
- Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
Internet Sale Consultant
Sutherlin Nissan
03.2019 - 12.2019
- Perform online sales activities to achieve company sales objectives
- Optimized website content for search engines, increasing organic traffic and generating higher-quality leads for the sales team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Associate
Tory Burch Outlet
01.2019 - 04.2019
- Managed client relationships by addressing inquiries and resolving issues in a timely manner
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
Hostess
Carrabas italian Grill
11.2018 - 04.2019
- Greeting guests as they enter, providing guests with menus and answering any initial questions, seating guests at tables or in waiting areas, engaging with guests to ensure they're happy with food and service, responding to complaints and helping to resolve them, answering phone calls, taking reservations and answering questions, helping out with other positions in the restaurant as needed, providing great customer service
Education
High School Diploma -
Colsafa
Colombia10-1996
Skills
- Training Proficiency
- Revenue Generation
- Stakeholder Relations
- Business Development
- Continuous Improvements
- Guest Relations
- Workforce Management System
- Software
- Presentation Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
Grant Cardone sales Training Begginer certification
Contact
Orlando, FL 32824
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Membership Coordinator
Carnaval En Orlando non Profit / Volunteer
07.2024 - Current
Customer service Representative
Health plan one
04.2023 - 04.2024
Outsourcing Business Consultant
Advantage Business Partners
01.2022 - 05.2023
Internet Sale Consultant
Universal Nissan
12.2019 - 11.2021
Internet Sale Consultant
Sutherlin Nissan
03.2019 - 12.2019
Sales Associate
Tory Burch Outlet
01.2019 - 04.2019
Hostess
Carrabas italian Grill
11.2018 - 04.2019
High School Diploma -
Colsafa
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