Glenda Monzon
Elgin,IL
Summary
Dedicated and detail-oriented professional with a strong background in quality management and manufacturing support. Expertise in implementing corrective actions and fostering a culture of continuous improvement to meet customer specifications and enhance operational efficiency.
Overview
2
2
years of professional experience
Work History
Quality Assurance Team Leader
Creative Werks
Barlett, IL
06.2024 - Current
- Managed hands-on manufacturing quality production support, including customer requirements inspections and quality improvement activities.
- Owned support of critical manufacturing processes, including molding and winding, ensuring products met customer specifications and established quality standards.
- Handled customer complaints and escalations to support issue resolution, coordinating with Production, Manufacturing Engineering, and other departments to investigate root causes and implement corrective actions.
- Applied SQF and PPE quality terminology and procedures with a continuous-improvement focus and commitment to customer satisfaction.
- Conducted training sessions for staff on quality control protocols and best practices.
Education
Bachelor of Administrative Studies - Pedagogy and School Administration.
SAN CARLOS UNIVERSITY
Guatemala, City09.2020
High School Diploma -
MONTELIMAR
Guatemala, City10.2006
Skills
Manufacturing Quality
Molding & Winding Processes
Quality management
Product Inspections
Customer specifications
Complaint resolution
Root Cause Analysis
Corrective Actions
Continuous improvement initiatives
Production Support
Quality Documentation
Process Documentation
SQF
PPE
Inventory Management
Cross-Functional Collaboration
Customer Satisfaction
Timeline
Quality Assurance Team Leader
Creative Werks
06.2024 - Current
Bachelor of Administrative Studies - Pedagogy and School Administration.
SAN CARLOS UNIVERSITY
High School Diploma -
MONTELIMAR