GLENDA RODRIGUEZ
Tampa
Summary
Dedicated Customer Service and Accounting professional with strong experience in financial operations, customer relations, and administrative support. Skilled at identifying customer needs, resolving issues quickly, and maintaining accurate financial data. Known for excellent communication, reliability, and high attention to detail. Authorized to work in the U.S. for any employer.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Accountant
Phoenix Services of Tampa/ Coastal Pointe construc
Tampa
03.2023 - Current
- Maintain accurate accounting systems tracking expenses, revenues, and profitability.
- Reconcile accounts, resolving discrepancies and reducing accounting errors.
- Develop AR/AP systems to improve cash flow and efficiency.
General Manager
Happy's Home Center
Tampa
10.2021 - 05.2023
- Implemented customer service programs that boosted satisfaction and retention.
- Supervised, trained, and evaluated staff to achieve performance targets.
- Negotiated vendor contracts to reduce costs while maintaining quality.
Accountant
Phoenix Construction
Tampa
03.2018 - 10.2021
- Developed cash-flow tracking systems improving budgeting and forecasting.
- Reconciled accounts and resolved discrepancies.
- Prepared monthly financial statements.
Front Desk Associate
La Quinta Inn
Tampa
01.2017 - 03.2018
- Managed front desk operations ensuring efficient service.
- Maintained guest areas clean and welcoming.
- Trained new employees on procedures and service standards.
Security Officer
G2 Secure Staff
Tampa
01.2015 - 01.2017
- Ensured passenger and cargo security following protocols.
- Monitored activity for potential risks.
- Responded to incidents while maintaining safety.
Education
AA - Accounting
Hillsborough Community College
Tampa, FL05.2017
High School Diploma -
Robinson High School
Tampa, FL05.2014
Skills
- Customer service and support
- Leadership and initiative
- Accounting and bookkeeping
- QuickBooks expertise
- Accounts payable/receivable
- Cash flow analysis
- Time management skills
- Critical thinking and problem solving
- Microsoft Excel proficiency
- Microsoft PowerPoint presentation
- Computer literacy
- Multitasking abilities
Certification
- Florida Notary Public, Commission HH-493369 (2020-2028)
- Security D License, License #1506252
Languages
- English
- Spanish
Timeline
Accountant
Phoenix Services of Tampa/ Coastal Pointe construc
03.2023 - Current
General Manager
Happy's Home Center
10.2021 - 05.2023
Accountant
Phoenix Construction
03.2018 - 10.2021
Front Desk Associate
La Quinta Inn
01.2017 - 03.2018
Security Officer
G2 Secure Staff
01.2015 - 01.2017
AA - Accounting
Hillsborough Community College
High School Diploma -
Robinson High School