Glenda Roshon-Stafford
Look What I Can Do
Graniteville,SC
28
years of professional experience
Supported medical and administrative operations for nineteen years, establishing dependability through accountable, determined performance, strong multitasking, and independent execution alongside team-based work.
Work History
Administrative Assistant to the Director
4 Years- Improved administrative processes to increase accuracy in records, correspondence, and task tracking.
- Handled incoming calls professionally, routed inquiries to appropriate personnel, and provided relevant information as needed.
- Developed time-saving strategies that increased workflow efficiency within office environment.
- Supported coworkers and staff members with special tasks on daily basis.
- Maintained spreadsheets and databases.
- Prepared forms, reports, logs, and records to process documentation quickly.
- Built and maintained detailed administrative processes and procedures to strengthen efficiency and accuracy.
- Continuously identified process improvements for daily operations, client communications, recordkeeping, and data entry to increase efficiency.
Administrative Assistant
6 Years- Supported front-desk communication by greeting families and routing calls with care and discretion.
- Handled funeral service paperwork to keep arrangements, permits, and records accurate.
- Provided courteous administrative support to bereavement families and followed up promptly on communication needs.
- Maintained accurate records through careful data entry and database updates for key company information.
- Compiled financial report data to assist reporting preparation.
- Managed phone and email correspondence while processing faxes.
- Sorted incoming mail and distributed items promptly for client processing.
- Identified process improvements to strengthen daily communication, record keeping, and data entry efficiency.
Administrative Assistant
11 Months- Managed closure of business operations in accordance with established procedures.
- Coordinated staff travel arrangements, managed cost-effective, timely accommodations and transportation.
- Enhanced office environment by organizing spaces to support smoother workflow and improved employee comfort.
- Managed phone and email correspondence; handled incoming and outgoing mail and faxes.
- Coordinated regional calendar scheduling, meeting logistics, and travel arrangements for leadership and field teams.
- Managed confidential correspondence records and administrative workflows with consistent accuracy.
- Verified provider credentials, licenses, and certifications to ensure compliance with organizational and payer requirements.
- Maintained accurate credentialing records and updated, licenses, and expiration dates.
- Coordinated communication with medical staff, providers, and departments to resolve missing documentation and enrollment issues.
Medical Assistant
1 Year 5 Months- Managed patient intake, maintained electronic health record accuracy, and organized charts for clinical visits.
- Monitored vital signs, captured symptom details, and communicated findings to providers for prompt clinical decisions.
- Coordinated exam room readiness, sterilized instruments, and upheld infection-control compliance.
- Streamlined appointment scheduling, referral follow-up, and front-desk communication to support efficient patient flow.
Bookkeeper
5 Months- Moved to Tennessee for personal reasons.
- Balanced general ledger accounts and corrected discrepancies to maintain accurate financial records.
- Handled accounts payable and receivable transactions with consistent accuracy and timeliness.
- Drafted journal entries, supporting documentation, and month-end close schedules.
Education
EKG - EKG
High School Diploma
Skills
Data entry
Self-starter
Research
Event planning
Mail handling
Credentialing
Chart Audits
Financial reporting
Medical terminology
Supply chain coordination
Phone etiquette
Administrative support
Accomplishments
Employee of the month - 1991, the first 6 months of employment at Seven Rivers Community Hospital.
Combined History Experience
- Data Entry and Record Processing
- Employee training and reconstruction of office/manual procedures
- Creating and Maintaining Purchase Orders, multiple spreadsheets operations such as but not limited to; Accounts Receivable, Cash Journal with reconciliation, taxable and non-taxable Sales
- Processing of several cash bags with large sum deposits on a daily basis
- Pricing, stocking inventory and verifying packing lists Preparing Itemized and monthly statements along with collection letters
- Facilitate Credentialing Applications for preparation of contracts for Physicians
- Coordinating scheduled meetings between the Regional Director, Provider Service Representatives and any other outside sources
- Conveying specific information that pertain to Government offices such as Social Security, Veterans Affair and Vital Records along with completion of Death Certificates
- Basic medical coding, filing of health insurance and death claims
- Familiarity of HIPPA and OSHA regulations with strong working knowledge of procedures in several areas of food service.
- Basic Office Skills: Answering phones, faxing, coping, collating, filing, typing, scheduling, mail processing.
- Medical Experience include; Phlebotomy, EKG, Specimens collection, Drug Screens, and processing along with basic medical experience.
Timeline
Administrative Assistant to the Director
Look What I Can Do
10.2022 - CurrentRead More
Administrative Assistant
Rose Mortuary Mann Heritage Chapel
03.2004 - 03.2010Read More
Administrative Assistant
TN Managed Care Network
11.2000 - 10.2001Read More
Medical Assistant
DRD Knoxville Medical Clinic
01.1999 - 06.2000Read More
Bookkeeper
TA Travel Centers of America
05.1998 - 10.1998Read More
University of Tennessee
EKG from EKG
Read More
Citrus High School
High School Diploma
Read More