Glenda Stein

• Managed incoming and outgoing mail, ensuring timely distribution across resort locations.
• Operated and maintained mailing equipment, enhancing efficiency in processing shipments.
• Coordinated with vendors for supply orders, optimizing resource availability in mailroom operations.
• Implemented tracking systems for mail deliveries, improving accuracy in package handling.
• Trained new staff on mail processing procedures, fostering a knowledgeable team environment.
• Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
• Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
• Provided exceptional customer service by promptly addressing questions or concerns from employees regarding their incoming or outgoing mail.
• Assisted in training new staff members, imparting best practices for effective mailroom operations and fostering a collaborative work environment.
• Ensured compliance with postal regulations, adhering to proper packaging guidelines and documentation requirements for all outgoing mail shipments.

administrative duties, reported to 3 real estate asset managers including:

set up new trust account

process accounts payable for trust clients

process real estate property sales

Customer Service