Glenda Torres
Rochester,USA
Summary
Provided case management services to refugees and immigrants. Ensured that clients receive support and information about community resources that enable them to become self-sufficient. Performed comprehensive assessment of clients' cases to determine their barriers to self-sufficiency and needs. Accomplished Case Manager bringing extensive experience connecting clients with resources. Offers organizational skills and multitasking abilities required to effectively coordinate resources, prioritize cases and manage high-volume daily workloads. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housing Navigator Specialist
Charles Settlement House
05.2025 - Current
- Assessed client needs to determine eligibility for housing assistance programs.
- Facilitated application processes, ensuring completeness and compliance with regulations.
- Coordinated outreach efforts to increase awareness of available housing resources.
- Managed case files, maintaining accurate records and documentation for audits.
- Provided exceptional customer service, addressing inquiries from both tenants and landlords in a professional manner.
- Coordinated inspections of rental units to ensure compliance with established habitability requirements prior to occupancy by program participants.
- Explained criteria for public housing and assisted eligible low-income families with application process.
- Scheduled and guided resident briefings to communicate admissions and moving details.
- Maintained strong relationships with property owners through regular communication regarding rent payments or other concerns related to their participation as landlords in our affordable housing initiatives.
- Reduced program wait times by effectively managing caseloads and prioritizing urgent cases.
- Resolved conflicts between tenants and landlords through effective mediation strategies, fostering positive relationships within the community.
- Collaborated with case managers and social workers to provide comprehensive support services for tenants in need of additional assistance beyond housing.
Case Manager For Asylum Seekers
Platinum Community Care
07.2023 - 11.2024
- Find housing, healthcare, social services, service providers and interpretation for refugees.
- Maintain case files, submit written reports as required, provide cross-cultural information, orient refugee families to their new community, and ensure a smooth process of resettlement.
- Work to connect clients with supportive community networks and support systems to ensure their long-term integration in the community.
- Ensure that refugees are being served in a linguistically and culturally appropriate manner and provide education and advocacy when necessary.
- Developed appropriate care plans based on current standards of practice and facility guidelines.
- Met with clients to develop assessment of supportive service needs.
- Participated in intake process by collecting, organizing and analyzing information about individuals.
Bilingual Case Manager
Ibero American Action League
03.2022 - 10.2022
- Coordinated program referrals and community-based services.
- Scheduled case review meetings to discuss complex cases and procedural updates.
- Planned and documented short-term interventions in response to critical needs or crises.
- Worked with clients and families to provide education and facilitate connections with community services and resources.
- Offered referrals to employment and housing search support to improve client's quality of life.
- Investigated availability of community resources and presented recommendations to clients.
- Conducted initial assessments of clients' situations to determine needs and goals.
Bilingual Case Manager
Baden Street Settlement Emergency Family Assistance
09.2017 - 03.2020
- Provided direct services to clients with emergency services, such as referrals for food and housing, SSI papers, translations, job information and other community resources referrals.
- Kept in touch with clients on a regular basis by calling and visiting their homes and engaging with clients in discussing their needs.
- Developed team communications and information for team meetings.
- Gathered and provided information to coordinating agencies so that clients could receive the best possible guidance and serviced clients in need of basic needs such as, food, shelter, clothing, medical insurance, translations, advocacy and other emergency services.
- Provided mental health, substance abuse, physical abuse, and rehabilitation counseling referrals to individuals and families.
- Provided comprehensive immigration information and legal assistance referrals to families that are not American citizens.
- Transported clients to emergency appointments when needed.
Education
GED -
Skills
- Community Outreach
- Client Advocacy
- Community Resources
- Organization and Multitasking
- Case Management
- Mediation strategies
- Housing assistance programs
Certification
Mental Health First Aid USA
From National Counsel For Mental Wellbeing 07?02/2025
Basic Mediation Training -10/8/2025
Languages
Spanish
Fluent
Timeline
Housing Navigator Specialist
Charles Settlement House
05.2025 - Current
Case Manager For Asylum Seekers
Platinum Community Care
07.2023 - 11.2024
Bilingual Case Manager
Ibero American Action League
03.2022 - 10.2022
Bilingual Case Manager
Baden Street Settlement Emergency Family Assistance
09.2017 - 03.2020