Glenda Torres
Rochester,NY
Summary
Dynamic Housing Navigator Specialist at Charles Settlement House with proven expertise in client advocacy and case management. Successfully reduced program wait times through effective organizational skills and mediation strategies. Adept at connecting clients with essential community resources, ensuring compliance with housing assistance programs while fostering strong relationships with stakeholders.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housing Navigator Specialist
Charles Settlement House
Rochester, USA
05.2025 - Current
- Assessed client needs to determine eligibility for housing assistance programs.
- Facilitated application processes, ensuring compliance with regulations and completeness.
- Managed case files, maintaining accurate records for audits and reporting purposes.
- Coordinated outreach efforts to enhance awareness of available housing resources.
- Provided professional customer service, addressing inquiries from tenants and landlords.
- Scheduled resident briefings to communicate admissions and relocation details effectively.
- Conducted inspections of rental units to verify compliance with habitability standards.
- Resolved conflicts between tenants and landlords through effective mediation strategies.
Case Manager For Asylum Seekers
Platinum Community Care
Rochester, USA
07.2023 - 11.2024
- Find housing, healthcare, social services, service providers and interpretation for refugees.
- Maintain case files, submit written reports as required, provide cross-cultural information, orient refugee families to their new community, and ensure a smooth process of resettlement.
- Work to connect clients with supportive community networks and support systems to ensure their long-term integration in the community.
- Ensure that refugees are being served in a linguistically and culturally appropriate manner and provide education and advocacy when necessary.
- Developed appropriate care plans based on current standards of practice and facility guidelines.
- Met with clients to develop assessment of supportive service needs.
- Participated in intake process by collecting, organizing and analyzing information about individuals.
Bilingual Case Manager
Ibero American Action League
Rochester, USA
03.2022 - 10.2022
- Coordinated program referrals and community-based services.
- Scheduled case review meetings to discuss complex cases and procedural updates.
- Planned and documented short-term interventions in response to critical needs or crises.
- Worked with clients and families to provide education and facilitate connections with community services and resources.
- Offered referrals to employment and housing search support to improve client's quality of life.
- Investigated availability of community resources and presented recommendations to clients.
- Conducted initial assessments of clients' situations to determine needs and goals.
Bilingual Case Manager
Baden Street Settlement Emergency Family Assistance
Rochester, USA
09.2017 - 03.2020
- Provided direct services to clients with emergency services, such as referrals for food and housing, SSI papers, translations, job information and other community resources referrals.
- Kept in touch with clients on a regular basis by calling and visiting their homes and engaging with clients in discussing their needs.
- Developed team communications and information for team meetings.
- Gathered and provided information to coordinating agencies so that clients could receive the best possible guidance and serviced clients in need of basic needs such as, food, shelter, clothing, medical insurance, translations, advocacy and other emergency services.
- Provided mental health, substance abuse, physical abuse, and rehabilitation counseling referrals to individuals and families.
- Provided comprehensive immigration information and legal assistance referrals to families that are not American citizens.
- Transported clients to emergency appointments when needed.
Education
GED -
East High School
Rochester04-1997
Skills
- Community outreach and resources
- Client advocacy and case management
- Organizational skills
- Mediation strategies
- Housing assistance programs
Certification
- Mental Health First Aid USA, National Counsel For Mental Wellbeing, 07/02/25
- Basic Mediation Training, 10/08/25
Languages
Spanish, Fluent
Languages
Spanish
Professional
Timeline
Housing Navigator Specialist
Charles Settlement House
05.2025 - Current
Case Manager For Asylum Seekers
Platinum Community Care
07.2023 - 11.2024
Bilingual Case Manager
Ibero American Action League
03.2022 - 10.2022
Bilingual Case Manager
Baden Street Settlement Emergency Family Assistance
09.2017 - 03.2020
GED -
East High School