Adrianna Moore
San Francisco,USA
Summary
Knowledgeable with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes. While contributing to my professional growth in the over all growth of the organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager/ Housing Navigator
Community Forward SF
02.2025 - Current
- Coordinated resources and services to facilitate client access to healthcare and community resources.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Managed the application process, thoroughly reviewing documents for accurate income verification and eligibility determination.
- Implemented process improvements that enhanced efficiency in client intake procedures.
- Coordinated housing placement for clients, ensuring timely access to resources and services.
Case Manager/ Enhanced Visitation Supervisor
YMCA Of San Francisco
1530 Buchanan Street
03.2022 - 02.2025
- Trained new staff on case management procedures and best practices
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Supervised visitation sessions, ensuring compliance with safety and welfare regulations.
- Coordinated schedules for families and service providers to facilitate effective visitations.
- Monitored interactions between children and parents to assess adherence to guidelines.
Site Lead
Oh My Green
San Francisco, CA
03.2018 - 12.2020
- Implemented process improvements that reduced shipping errors and enhanced efficiency.
- Managed inventory control systems to optimize stock levels and minimize waste.
- Trained and mentored new staff on logistics procedures and safety protocols.
- Oversaw daily operations of logistics team, ensuring timely delivery of goods.
Operations Supervisor
Managed by Q
07.2015 - 10.2018
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Implemented process improvements, resulting in enhanced operational efficiency across teams.
- Trained and mentored staff on best practices in service delivery and customer interaction.
- Coordinated scheduling and resource allocation to optimize workforce productivity and coverage.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Education
High School Diploma -
No Degree - Custodial Training Certificate
City College of San Francisco
San Francisco, CA05-2015
Skills
- Organization and multitasking
- Documentation and reporting
- Conflict resolution
- Positive attitude
- Client advocacy
- Care coordination
- Community resources
- Critical thinking
- Community outreach
- Case management tracking
Certification
- Certified CPR Instructor, 2025- 2026
- Certified Triple P , Non-Profit - 2024- Current
- Certified Case Manager 2024
Timeline
Case Manager/ Housing Navigator
Community Forward SF
02.2025 - Current
Case Manager/ Enhanced Visitation Supervisor
YMCA Of San Francisco
03.2022 - 02.2025
Site Lead
Oh My Green
03.2018 - 12.2020
Operations Supervisor
Managed by Q
07.2015 - 10.2018
High School Diploma -
No Degree - Custodial Training Certificate
City College of San Francisco