Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager

Glenda Valdés

Greensboro,NC

Summary

Dynamic leader with proven expertise in customer service and inventory management honed at Wendy's Restaurant. Excelled in elevating guest satisfaction and streamlining operations, significantly enhancing team performance and efficiency. Skilled in coaching and mentoring, adept at fostering a collaborative environment. Achievements include reducing employee turnover and optimizing service delivery, showcasing a blend of strategic planning and problem-solving abilities.

Overview

3
3
year of professional experience

Work History

Assistant Manager

PLS Financial Services
03.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Sales Associate

HALO
02.2025 - 05.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Assistant Restaurant Manager

Wendys Restaurant
02.2024 - 09.2024
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Excelled in every store position and regularly backed up front-line staff.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Monitored employee food handling, safety and uniform requirements.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Cross-trained crew members on different duties to increase coverage.
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.
  • Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
  • Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
  • Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
  • Increased efficiency of kitchen operations by working closely with chefs and kitchen staff to optimize workflows and minimize food preparation times.
  • Reduced employee turnover by fostering a positive work culture that emphasized teamwork, communication, and mutual support among staff members.
  • Checked and monitored inventory levels to reorder items.
  • Conducted regular performance evaluations for team members, providing constructive feedback and setting clear goals for improvement where needed.
  • Managed the daily activities of up to 25 staff members, providing guidance and support while ensuring accountability for individual performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Optimized staff scheduling for seamless service delivery during peak hours, ensuring all shifts were adequately covered.
  • Assisted in budget preparation by closely monitoring expenses and identifying areas where cost-saving measures could be implemented without compromising quality or service levels.
  • Communicated with health inspectors during inspections and resolved issues found.

Education

José De La Luz Y Caballeros
05.2018

Skills

  • Cash handling oversight
  • Task Delegation
  • Inventory Control
  • Customer Complaint Resolution
  • Order Management
  • Employee Scheduling
  • Staff Motivation
  • Customer Service
  • Coaching and Mentoring
  • Problem-Solving
  • Critical Thinking
  • Collaboration and Teamwork
  • Strategic Planning
  • Scheduling
  • Conflict Resolution
  • Workflow Planning
  • Employee Supervision
  • Delegating Assignments and Tasks
  • ServeSafe Manager
  • Service Delivery Management
  • Inventory Management Software
  • Inventory Management
  • Work Planning and Prioritization
  • Facilities Planning
  • Calendar and Scheduling Software
  • ServSafe Food Manager
  • Anticipating Problems
  • Event Coordination
  • Sales and Marketing
  • Purchasing
  • Payroll Administration

Languages

Spanish
Native or Bilingual
English
Full Professional
French
Elementary

Timeline

Assistant Manager

PLS Financial Services
03.2025 - Current

Sales Associate

HALO
02.2025 - 05.2025

Assistant Restaurant Manager

Wendys Restaurant
02.2024 - 09.2024

José De La Luz Y Caballeros

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Glenda Valdés