Glenda Vasquez
Bellevue,NE
Summary
Bilingual professional with experience as a Visitation Worker, childcare, elder care (CNA training), and customer service. Responsible, adaptable, and compassionate, with strong communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervised Visitation Worker
Benefial Behavior Health Center
03.2023 - Current
- Enhanced child safety by conducting thorough risk assessments and implementing appropriate safety measures during supervised visits.
- Maintained strict confidentiality standards when handling sensitive information about families served, ensuring compliance with legal requirements and ethical best practices.
- Fostered a welcoming atmosphere for families utilizing supervised visitation services by creating comfortable spaces conducive to positive interactions between parents and children.
- Maintained detailed records of each visit, documenting observations, concerns, and any incidents that occurred for case management purposes.
- Ensured positive visitation experiences for both parents and children by facilitating constructive interactions and promoting healthy boundaries.
- Facilitated smooth transitions between visits and other appointments for children in care by coordinating closely with caregivers, social workers, and transportation providers.
- Participated actively in case conferences and family team meetings to provide valuable input regarding the progress of supervised visitations and the overall well-being of involved children.
- Promoted a safe environment for children during visits by addressing any potential hazards or concerns promptly and effectively.
- Supported parents in their efforts to reconnect with their children by providing guidance on age-appropriate activities, conversations topics, and bonding exercises during visits.
- Contributed to successful reunification outcomes by working closely with social workers, therapists, and other stakeholders to develop comprehensive service plans.
- Increased parental understanding of their rights and responsibilities during supervised visitations by providing clear explanations of guidelines and expectations.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Server
Latino Legacy Restaurant
02.2018 - 07.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Patient Registration Specialist
One World Community Center
08.2023 - 03.2024
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers
- Secured confidential patient information from unauthorized access.
Caregiver, Special Needs
Apostle Nursing Home Healthcare
05.2022 - 02.2023
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
- Offered support to assist with supervising special needs individuals in home.
- Provided transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individuals at all times.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Kept clients engaged in social networks and communities for personal health and growth.
Teacher
Beres Child Care 1, 2, 3 & 4
01.2018 - 09.2018
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers
- Secured confidential patient information from unauthorized access.
Education
No Degree - English-as-a-Second-Language Education
Metropolitan Community College
Omaha, NE03.2024
Cna Academy
3327 N 109th Plaza Omaha, NE 68164 United States12.2023
High School Diploma -
Colegio Ceren
El Salvador San Salvador 12.2011
Skills
- Child safety protocols
- First aid and CPR
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Self motivation
- Family support
- Family services
Certification
CNA (Certified Nursing Assistant) training.
High School Diploma.
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Patient Registration Specialist
One World Community Center
08.2023 - 03.2024
Supervised Visitation Worker
Benefial Behavior Health Center
03.2023 - Current
Caregiver, Special Needs
Apostle Nursing Home Healthcare
05.2022 - 02.2023
Server
Latino Legacy Restaurant
02.2018 - 07.2025
Teacher
Beres Child Care 1, 2, 3 & 4
01.2018 - 09.2018
No Degree - English-as-a-Second-Language Education
Metropolitan Community College
Cna Academy
High School Diploma -
Colegio Ceren
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