Glenda Walters

• Delivered personalized guest services, enhancing visitor satisfaction and engagement.
• Greeted guests entering or leaving building to foster positive atmosphere.
• Oversaw lobby area to create a welcoming environment, contributing to positive first impressions.
• Maintained professional front desk presence through strict adherence to dress code.
• Responded promptly to customer inquiries via phone, email, or in-person interaction.
• Redirected incoming calls and messages to appropriate staff, ensuring efficient communication and support.
• Ensured secure handling of mail and packages for residents. while maintaining security of items.
• Trained new staff on customer service policies and procedures.

Executed responsibilities outlined in previous role to maintain operational efficiency.

• Maintained accurate records of all Accounts Payable transactions, ensuring compliance with financial policies at Beaumont.
• Developed comprehensive knowledge of Accounts Payable processes through 20 years of diverse roles at Beaumont.
• Unit Secretary Main communication between hospital staff & physicians on medical floor
• Managed patient registration and insurance verification for various appointments, facilitating efficient operations and supporting staff.